Jose Miranda

Branch Manager and U.S. Army Veteran is seeking a career-focused position, maximising an academic degree in Business Administration Management. Maintaining a reputation as a forward-thinking administrative leader who delivers results that exceed expectations. Tenacious ability to solve complex problems and deliver exceptional service in fast-paced, ever-changing environments. Known for handling complex situations with professionalism, thoughtful risk, and urgency. Promotes a strong sense of team and personal growth. Creates measurable impact at every opportunity.

• Breaking the Branch income records two months in a row.
• Increasing the branch income by 35% and the margins by 39% since taking over.
• Learning the English language in 6 months at Lackland Air Force Base.
• Established role as a Platoon Sgt. for over two months and successfully managed 38 soldiers in that time frame.
• I was recognised for being above my colleagues and having the top squad in my Battalion during a military exercise multiple times.

• Branch Manager, 2022-06-01, 2023-12-01, White Cap, Bozeman, MT, 59718

Accountable for profit and loss and inventory/accounts receivable for assigned location(s). 

Achieves earnings before interest and tax (EBIT), return on investment capital (ROIC), and return on sales (ROS) goals.

Safeguard the company assets and associates. Provided operational oversight and excellent inventory management procedures.

Ensured appropriate staffing levels to meet service, financial, and operational support demands.

Effectively utilise training programs to develop sales and operations expertise., Initiated and built customer relationships with existing and new customers.

Acted as liaison to functional leadership to ensure customer satisfaction and problem resolution.

Monitored local market trends, developed and executed strategies to grow local market share, and aggressively pursued business opportunities., Worked closely with vendors to maximise sales and increase profitability.

Ensured efficient operations through adherence to policies and procedures and process excellence.

Maintained compliance with applicable government regulations and ensured environmental health, safety, and regulatory responsibilities were followed.

• Assistant Branch Manager, 2021-09-01, 2022-06-01, White Cap, Bozeman, MT, 59718

Managed the branch whenever the manager is not present. 

Assisted the manager in developing strategies to drive branch sales and profitability.

Assisted with the coordination of procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with policies, principles, and procedures established by the organisation.

Solved problems at the branch level. Investigates customer complaints involving matters such as damaged items, overcharges, and shipment/delivery delays.

Managed operational branch-level problems, including coaching and disciplining associates and investigating inventory discrepancies by running standard and special reports and adjusting as required.

Served customers and worked as an inside sales function at the counter as necessary. 

Ensures all sales orders are billed correctly and on time. 

Scheduled staff and analysed budgets and variances.

Interviewed applicants and made recommendations to the manager for open positions.

Trained associates. Addresses complaints and resolves problems.

Implemented and applied internal human resources policies and procedures consistently designed to develop and maintain positive associate relations.

• Infantryman Squad Leader, 2010-01-01, 2016-09-01, U.S. ARMY, Fort Stewart, GA, 31315

Led, taught, supervised, and managed the welfare of 50 soldiers over my military career. 

Responsible for over $1M of equipment, including vehicles, machinery, tools, weapon systems, and parts.

Coordinated and controlled equipment accountability and the welfare of soldiers’ careers and finances.

Expertly managed Operations, ensuring the safety of 41 service members’ files, ensuring they were maintained and accounted for at all times, and making them efficiently accessible for the organisation.

Supervised and conducted duties with personnel in the work environment, ensuring that work was completed correctly the first time.

Able to communicate effectively with a diverse population, respond to changing requirements, and meet deadlines.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.

Taught and ensured compliance with established safety procedures.

Trained a squad of Afghan National Army soldiers into a force multiplier, from basic weapons skills to platoon tactics, and integrated them into the coalition mission.