Mariela Alejandra Herrera Garces
Malvern East,VIC
Summary
Human Resources professional with commitment to enhancing employee satisfaction and managing efficient HR operations. Proven ability to support recruitment, handle employee relations, and facilitate training programs. Known for strong collaboration skills and adaptability in dynamic work environments. Consistently strives for excellence to maximize customer satisfaction. Thorough team contributor with strong organizational capabilities. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
People Experience Manager
Guzman Y Gomez
11.2024 - Current
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout hiring process.
Assistant Restaurant Manager
Guzman Y Gomez
12.2022 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted performance reviews and provided staff with feedback and guidance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Performed daily administrative tasks, such as processing invoices and reconciling accounts.
- Identified team weak points and implemented corrective actions to resolve concerns.
Call Center Representative
Asista SAS
12.2019 - 09.2022
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed and updated databases to handle customer data.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Human Resources Intern
PDVSA Gas
05.2018 - 10.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Worked with HR team to coordinate company events.
- Developed and monitored employee recognition programs.
- Created and delivered HR training sessions to staff, managers and executives.
Education
Certificate IV in Human Resources - Human Resources
Australian Pacific College
Melbourne09-2025
Psychologist -
Rafael Urdaneta University
Venezuela05.2019
High School Diploma -
Juan XXIII Institute
Venezuela08.2015
Skills
- Interpersonal Relations
- Analytical Thinking
- Team Leadership
- Professional Appearance
- Decision-making capabilities
- Client Support
- Problem-Solving
- Staff training and development
- Training and mentoring
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
People Experience Manager
Guzman Y Gomez
11.2024 - Current
Assistant Restaurant Manager
Guzman Y Gomez
12.2022 - Current
Call Center Representative
Asista SAS
12.2019 - 09.2022
Human Resources Intern
PDVSA Gas
05.2018 - 10.2018
Certificate IV in Human Resources - Human Resources
Australian Pacific College
Psychologist -
Rafael Urdaneta University
High School Diploma -
Juan XXIII Institute
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