Josef Papak

• Prepare Client Implementation Plan and oversee the process
• Identify and resolve issues in order to maximise
  customer satisfaction
• Keep record of customer interactions,
  transactions, comments and complaints
• Maintain clear guidelines on the level of service
  required by each customer
• Book multi-modal shipments on behalf of the
  customer and liaise with suppliers and overseas
  agents
• Liaising directly with key stakeholders internally
  and externally
• Attend customer site visits frequently to deliver
  QBR (quarterly business review) and build /
  maintain relationships

>Achievements

• Lead the implementation of new business and now the acting Client Retention Manager for this particular customer which is still currently trading with Toll Group
• Leading QBRs/ bi-weekly/ Monthly client meetings
• Assisted key stakeholders and lead end to end system testing and migration of a global clients new operational platform over 4 months (Cargowise to ONE Network Enterprises)
• Successfully assisted in retaining ongoing business year on year

• Prepare Client Implementation Plan and oversee the process
• Identify and resolve issues in order to maximise customer satisfaction
• Keep record of customer interactions, transactions, comments and complaints
• Maintain clear guidelines on the level of service required by each customer
• Book multi-modal shipments on behalf of the customer and liaise with suppliers and overseas agents
• Liaising directly with key stakeholders internally and externally
• Attend customer site visits frequently to deliver
• QBR (quarterly business review) and build / maintain relationships

>Achievements

• Assisted key client (multi-national) during China
  peak season to ensure Australian stock levels
  across promotional periods are not negatively
  affected
• Exceeded organizational expectations in gaining
  additional volume from an existing customer due
  to high service levels provided (Additional volume
  awarded above initial tender forecast)

• Daily analysis of shipment files to ensure correct and accurate revenues & expenses are being declared
• Closure of files for accounting purposes and monthly reporting to regional head office
• Trend analysis of financial results to discover potential areas for GP improvement
• Oversee and develop a small team to handle an ongoing project over 3 year period

>Achievements

• Excelled in the creation of multiple new roles within the organization alongside senior management: FSL Analyst + PSF operator, which are both pivotal roles today, years after its inception
• Increase in Branch Office GP by $175k+ due to assisting and uncovering a cost distribution saving method > Continuous month-on-month GP growth