Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josefine Axelsson

Sydney

Summary


Having worked 8+ years I have gained a number of skills through my hospitality experience including but not limited to;

  • Providing exceptional customer service.
  • Skilled in conflict resolution.
  • Strong knowledge of food safety compliance, I improved service quality by focusing on staff training and development.
  • Reliable team collaborator and leader with focus on achieving results and adapting to changing needs.
  • Possesses strong organizational and time management skills valued by employers.

Overview

8
8
years of professional experience

Work History

Housekeeping Room Attendant

Wyndham Hotel & Resorts
05.2024 - 12.2024
  • Maintained cleanliness of guest rooms to ensure high standards of hygiene and guest satisfaction.
  • Provided fresh linens and towels for guests,enhancing their experience during there stay.
  • Improved room readiness by efficiently organising housekeeping tasks.
  • Communicated clearly and promptly with management and PA's to ensure smooth operations in the hotel and great customer service.

Housekeeping Room Attendant

Harbour Cove
03.2024 - 05.2024
  • Duties in this role were the same as above, however for a bigger hotel complex with larger rooms and more detailed deep cleaning services required.

Assistant Restaurant Manager

Max Burgers AB
04.2020 - 11.2022
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Shift Leader

Max Burgers AB
12.2018 - 04.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction by preparing high-quality, consistent burgers according to individual orders and food safety standards.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Implemented best practices for safe food handling procedures, minimizing cross-contamination risks in the kitchen space.


Restuarant Assistant

Max Burgers AB
08.2016 - 11.2018
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Grennaskolan International Campus
Grenna, Sweden
06-2016

Skills

  • Customer service
  • Employee scheduling
  • Food safety compliance
  • Staff training and development
  • Team leadership
  • Problem-solving
  • Conflict resolution
  • Attention to detail
  • Time management

Languages

Swedish
English

Timeline

Housekeeping Room Attendant

Wyndham Hotel & Resorts
05.2024 - 12.2024

Housekeeping Room Attendant

Harbour Cove
03.2024 - 05.2024

Assistant Restaurant Manager

Max Burgers AB
04.2020 - 11.2022

Shift Leader

Max Burgers AB
12.2018 - 04.2020

Restuarant Assistant

Max Burgers AB
08.2016 - 11.2018

High School Diploma -

Grennaskolan International Campus

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Josefine Axelsson