Josefine Axelsson
Sydney
Summary
Having worked 8+ years I have gained a number of skills through my hospitality experience including but not limited to;
- Providing exceptional customer service.
- Skilled in conflict resolution.
- Strong knowledge of food safety compliance, I improved service quality by focusing on staff training and development.
- Reliable team collaborator and leader with focus on achieving results and adapting to changing needs.
- Possesses strong organizational and time management skills valued by employers.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Wyndham Hotel & Resorts
05.2024 - 12.2024
- Maintained cleanliness of guest rooms to ensure high standards of hygiene and guest satisfaction.
- Provided fresh linens and towels for guests,enhancing their experience during there stay.
- Improved room readiness by efficiently organising housekeeping tasks.
- Communicated clearly and promptly with management and PA's to ensure smooth operations in the hotel and great customer service.
Housekeeping Room Attendant
Harbour Cove
03.2024 - 05.2024
- Duties in this role were the same as above, however for a bigger hotel complex with larger rooms and more detailed deep cleaning services required.
Assistant Restaurant Manager
Max Burgers AB
04.2020 - 11.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Shift Leader
Max Burgers AB
12.2018 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction by preparing high-quality, consistent burgers according to individual orders and food safety standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Implemented best practices for safe food handling procedures, minimizing cross-contamination risks in the kitchen space.
Restuarant Assistant
Max Burgers AB
08.2016 - 11.2018
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Grennaskolan International Campus
Grenna, Sweden06-2016
Skills
- Customer service
- Employee scheduling
- Food safety compliance
- Staff training and development
- Team leadership
- Problem-solving
- Conflict resolution
- Attention to detail
- Time management
Languages
Swedish
English
Timeline
Housekeeping Room Attendant
Wyndham Hotel & Resorts
05.2024 - 12.2024
Housekeeping Room Attendant
Harbour Cove
03.2024 - 05.2024
Assistant Restaurant Manager
Max Burgers AB
04.2020 - 11.2022
Shift Leader
Max Burgers AB
12.2018 - 04.2020
Restuarant Assistant
Max Burgers AB
08.2016 - 11.2018
High School Diploma -
Grennaskolan International Campus