Josefine Froehlich
Newstead,Queensland
Summary
Charismatic Event Manager for corporate and social events. Bringing 7 years' expertise in organising, and executing all facets of event planning. Successful building in relationships with clients and great feedback and testimonials to provide.
As a permanent resident and an australien citizen to become this year, I have fill work rights in Australia.
Overview
16
16
years of professional experience
Work History
Events and Reservation Executive
Anyday Group
Brisbane , QLD
2021.11 - 2024.05
- Managing all events from enquiry, quotation, invoicing, contracting, coordinating and feedback
- Overseeing operations on all events and providing support to the wider events team
- Assisting customers daily, providing exceptional service and effective problem-solving.
- Providing expert assistance to handle telephone, digital and in-person requests for bookings and service assistance
- Weekly reports and forecasts sent directly to company directors
- Provide administrative support to other departments such as accounts
- Assisting customers via phone by providing confirmations, answering questions and offering general information
- Reviewing guest information and payment options, checking for accuracy and completeness
- Selecting catering services for different types of events, balancing cost, menu and term options against client demands
- Assessing event success and identified improvement areas through client feedback
Events Manager
Ghanem Group
Brisbane , QLD
2018.09 - 2021.10
- Managing all events from enquiry, quotation, invoicing, contracting, coordinating event, feedback and complaint management
- Overseeing operations on all events and providing support to the wider events team
- Planning and conducting pre-event, daily de-brief and post event meetings with clients, with a focus on continuous improvement
- Assisting customers daily, providing exceptional service and effective problem-solving
- Provide effective and efficient services to guests measured through key performance metrics
- Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Review guest information and payment options, creating invoices and contract checking for accuracy and completion
- Suggesting appropriate amenities to suit client's needs.
- Maintain close communication with clients to amend any service issues and maintain smooth operation
- Organising venues, budgets, guest lists, catering and event timelines
- Overseeing coordination and management of client event itineraries
- Preparing monitored, and maintained event budgets
- Managing catering services, audio-visual services and housekeepers
- Preparing the operations, marketing and sales teams through weekly events meetings
- Attending and participated in industry events.
- Weekly reports and forecasts sent directly to company directors
Event Coordinator
Mr and Mrs G Riverbar
Brisbane CBD , QLD
2016.03 - 2018.08
- Administered and coordinated all sales and event activity including proposals, planning and contracting for corporate and social events
- Responded to incoming requests for proposals and site visits by potential costumers
- Boosted revenue and facilitated sales activity.
- Liaised with clients throughout each stage of their
function-from initial meeting to planning and
execution - Ensured all guests enjoyed their experience at the
venue and expectations were exceeded - Coordinated communications both internal and
external regarding events and
marketing/promotions - Supervised a small team to deliver experiences that
exceed client expectations - Developed strong relationships with key accounts
- Sourced new business leads and opportunities
- Created run/function sheets that clearly
communicate client requirements - Handled client enquiries and troubleshooting on
function day to ensure all runs smoothly
Sabbatical
Europe, Asia and Australia
2014.09 - 2016.02
- Paused career to pursue other interests and achievements (casual jobs in Brisbane in between)
- Moved and lived in other countries, development many volunteering activities in different groups, benefiting society, self improvement courses
Master Professional of Business Management (CCI).
Susanna Eger University
Leipzig , Germany
2012.08 - 2014.07
- Performed various activities to contribute to customer service skills group projects
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system
- Assigned duties to staff in various departments and communicated with supervisor for performance updates
- Enforced company policies and effectively responded to staff grievances
- Oversaw reservations received from direct calls and provided room availability information
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges
Hotel & Events Management Trainee and Employee
The Luxury Collection
Leipzig , Germany
2008.08 - 2012.06
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Documented conversations with customers to track requests, problems and solutions
- Trained new employees on procedures and policies to maximize team performance
Education
Bachelor of Arts - Master Professional of Business Management (CCI)
Hotel Management School Susanna Eger
Germany2014-07
Fully Qualified Hotel Specialist - Hotel Management Trainee
Susana-Eger
Leipzig, Germany07.2012
A Level -
Lyonel Feiniger Grammar School
Germany07.2008
Skills
- A high level of attention to detail
- Excellent interpersonal skills
- Ability & experience of managing corporate & social events start to finish
- Contract negotiations and administration
- Self-motivated, with the ability to work efficiently, manage competing priorities and meet deadlines
- Operations oversight
- Customer service-driven
- Time management
- Managing events start to finish
- Multitasking
- Friendly, positive attitude
- Experience in organising meetings, including scheduling, and preparing agendas and minutes
- Supplier relations
Affiliations
Broadcaster and Volunteer at the multicultural radio station based in Brisbane, Rdio 4EB 98.1 FM
References
References available upon request.
Timeline
Events and Reservation Executive
Anyday Group
2021.11 - 2024.05
Events Manager
Ghanem Group
2018.09 - 2021.10
Event Coordinator
Mr and Mrs G Riverbar
2016.03 - 2018.08
Sabbatical
Europe, Asia and Australia
2014.09 - 2016.02
Master Professional of Business Management (CCI).
Susanna Eger University
2012.08 - 2014.07
Hotel & Events Management Trainee and Employee
The Luxury Collection
2008.08 - 2012.06
Bachelor of Arts - Master Professional of Business Management (CCI)
Hotel Management School Susanna Eger
Fully Qualified Hotel Specialist - Hotel Management Trainee
Susana-Eger
A Level -
Lyonel Feiniger Grammar School
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