Joselin Mescher
Mornington,VIC
Summary
A hardworking and passionate job seeker with strong organizational skills and eager to land an entry-level customer service position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Bartender
"Tio Tapas Y Vino" Restaurant.
10.2023 - Current
- Created a variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
F.O.H
"D.O.C. Gastronomía Italiana" Restaurant.
02.2023 - 10.2023
- Took reservations by phone and walk-in, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Supervised dining table set-up to prepare for a diversity of event types, following service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Sales Advisor
"SISLEY" Dorkins Limited.
06.2022 - 12.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Developed a loyal customer base by providing excellent customer service.
Restaurant Manager
"Homemade Taqueria" Restaurant.
12.2021 - 05.2022
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted a positive atmosphere and guaranteed each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Answered phone calls to take orders, assisted the customer with information, and took reservations.
Camp Counselor
Camp Cayuga
06.2021 - 09.2021
- Led large groups of children safely through a variety of camp activities.
- Worked with children of varying ages, interests, skills, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to the supervisor.
Spa Therapist
"Dr. Gustavo Abrile - Plastic Surgery & Spa".
06.2020 - 06.2021
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with a great work ethic, individualized beauty care plans, and a positive attitude.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Education
Bachelor of Architectural And Urbanism Design - Architecture
Catholic University of Santa Fe
Posadas, Misiones. Argentina.Diploma - Master Aesthetician
Estetica 360
Buenos Aires, Argentina.03.2021
Associate of Applied Science - Economics
"Prof. Victor Mercante" Secondary School.
Santo Tome, Corrientes. Argentina12.2016
Skills
- Customer service
- Conflict resolution
- Team player
- Computer Skills
- Communication
- Active Listening
- Self-motivated
Timeline
Bartender
"Tio Tapas Y Vino" Restaurant.
10.2023 - Current
F.O.H
"D.O.C. Gastronomía Italiana" Restaurant.
02.2023 - 10.2023
Sales Advisor
"SISLEY" Dorkins Limited.
06.2022 - 12.2022
Restaurant Manager
"Homemade Taqueria" Restaurant.
12.2021 - 05.2022
Camp Counselor
Camp Cayuga
06.2021 - 09.2021
Spa Therapist
"Dr. Gustavo Abrile - Plastic Surgery & Spa".
06.2020 - 06.2021
Bachelor of Architectural And Urbanism Design - Architecture
Catholic University of Santa Fe
Diploma - Master Aesthetician
Estetica 360
Associate of Applied Science - Economics
"Prof. Victor Mercante" Secondary School.
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