Summary
Work History
Education
Skills
Timeline
Generic

JOSEPH ARGENTARO

Melbourne,VIC

Summary

To gain employment with your company, where I can achieve excellence within your workplace. I would like the opportunity to learn, grow and become knowledgeable within your Business, whilst completing all tasks to the highest standard and work effectively with colleagues and customers alike. I'm Organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Warehouse Assistance

American medical co
  • Duties include pick packing, general warehouse assisting, automatic forklift, pallet jack and general phone and face to face customer service.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.

Customer Service Representative

Probe Group
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer service agent

Serco group
  • Duties include Customer engagement, Inbound customer solutions tracking, fulfillment, and general computer work.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.

FSA

Box-hill Hospital
  • Duties include Delivering Meal items and condiments to multiple wards within the hospital, prepping meals, quality control, organizing menu and dietary requirements for patients
  • Cleaning/closing duties

Education

Certificate IV in IT -

Victoria University
12.2019

VCE -

Strathmore secondary college
12.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Team Development

Timeline

Warehouse Assistance

American medical co

Customer Service Representative

Probe Group

Customer service agent

Serco group

FSA

Box-hill Hospital

Certificate IV in IT -

Victoria University

VCE -

Strathmore secondary college

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JOSEPH ARGENTARO