Joseph Bates
2/6 Quetta Close, Cairns,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Extensive labour experience, motivated and forward-thinking with an aptitude in coaching and guiding employees. Safety-oriented with a commitment to zero incidents through proper training and supervision. Innovative and detailed to quickly identify risks and develop solutions. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Trade Assistant / Maintainer Carmichael Coal Mine
Dawsons Engineering
08.2023 - Current
- Operated forklifts and boom lifts to complete various tasks.
- Performed repairs, replacements and general maintenance on mining equipment ie. Sizer/feeder breaker/chain & flight bars/chutes/belts
- Inspect and replace coal wash plant screens and sprayers, belt press
- Daily inspections of ROM Bins, Conveyors, Sizer stations and wash plant
- Lock on and off jobs, tag out & report faulty equipment
- Basic dogging
- Assist trade personal in repairs of mining equipment
- Daily Pre starts on Vehicles
- Carry out routine inspections
- Daily completeion of Take 5's
- Excellent communication skills, both verbal and written.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Maintain work areas
- Inspected work areas for hazards and successfully performed gas tests.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Operated equipment and machinery safely to prevent accidents.
- Identified defective products or machinery and reported to supervisor.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Inspected tools and equipment to maintain safety and efficiency..
- Nightshift
- 12 hour workdays
- Performed inspections and routine maintenance on equipment.
- Worked outside in all weather conditions.
Owner /Operator
Affordable Security Screens
08.2020 - 07.2023
- Utilized construction tools and machinery to effectively complete job site projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Maintained organized and clean work areas at all times on job sites.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Sales Manager
Lincoln Sentry
12.2016 - 12.2019
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Finalized sales contracts with high-value customers.
- Executed successful promotional events and trade shows.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Branch Manager
Lincoln Sentry
01.2010 - 12.2016
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Boosted sales and customer loyalty through incentive programs.
- Generated financial and operational reports to assist management with business strategy.
Branch Assistant
Lincoln Sentry
01.2005 - 12.2010
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Processed customer orders in line with established policies and procedures.
- Operated pallet jacks, forklifts and other equipment regularly.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed cycle counts and monthly inventory.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
Trinity Bay State High School
Manunda, QLDSkills
- Heavy Lifting
- Construction Knowledge
- Attention to Detail
- Job Site Organization
- Performing Manual Labor
- Physical Strength and Stamina
- Project Management
- Contract Management
- Financial Planning
- Business Development
- Business Planning
- Profit and Loss Analysis
- Staff Training
- Financial Management
- Safety Awareness
Certification
- RIIVEH305F Maintain and operate four wheel drive vehicle
- TLIF2018 Operate Fire Fighting Equipment
- CPPFES2005 Demostrate first attack fire fighting equipment
- PUAFER008 Confine small emergencies in a facility
- RIIWH5204E Work safely at heights
- RIIWHS202E Enter and work in confined spaces
- MSMWH S 217 Gas test atmospheres
- CPCCWHS1001 Prepare to work safely in the construction industry
- Senior First Aid
- CPR
- Coal mine Standard 11
- Coal Board Medical
HRWL
- Forklift
- Overhead or Gantry crane
- Dogging
- EWP over 11m
- Open QLD Drivers License
Timeline
Trade Assistant / Maintainer Carmichael Coal Mine
Dawsons Engineering
08.2023 - Current
Owner /Operator
Affordable Security Screens
08.2020 - 07.2023
Sales Manager
Lincoln Sentry
12.2016 - 12.2019
Branch Manager
Lincoln Sentry
01.2010 - 12.2016
Branch Assistant
Lincoln Sentry
01.2005 - 12.2010
Trinity Bay State High School
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