Joseph Boggild

From working in the casino industry, I have learned many valuable and transferrable skills that I can utilise in my everyday, and working life.

As a croupier and table games supervisor, it is my responsibility that the games under my control are running both smoothly and lawfully. The casino industry is heavily monitored by the Australian Government (OLGR) and the surveillance team that operate at The Ville, who we work hand-in-hand with to assure the patrons are having an enjoyable and fair experience when playing table games.

As a supervisor, I am responsible for up to 9 tables at a time; monitoring players and dealers, checking bets and payouts, and assuring that the high standards of The Ville Resort and Casino are being met at all times. Supervising both the main floor, and our Orpheus VIP room, I am trusted with the responsibility of millions of dollars worth of cash and chips - and assuring that large bets of up to $30,000 are being acted on and paid correctly at all times.

I find the skills that I have developed whilst working in table games, such as leadership, teamwork, problem solving, and the ability to work under pressure, have helped me majorly in my everyday life as well as my professional life as well.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Helped customers complete purchases, locate items, and join reward programs.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.