Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Carroll

Avoca Beach,NSW

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

9
9
years of professional experience

Work History

Senior Broker and Team Leader

Sphere Home Loans
01.2018 - Current
  • Set clear team goals and delegated tasks and set targets.
  • Demonstrated knowledge of industry and provided support to junior brokers.
  • Discovered training needs and provided coaching.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Next Gen regional broker of the Year awardee in Australian Mortgage Awards
  • Champion Broker of the Year for NSW for AFG
  • Settled $114m in third year of broking as an indivudal


Sales Consultant

George Brand Real Estate
08.2016 - 01.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.

Digital Marketing Executive

Kwalee
09.2014 - 08.2016
  • Planned and executed web, SEO, database marketing and social media advertising campaigns.
  • Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
  • Increased brand awareness through creation and management of social media channels, boosting social media engagement.
  • Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
  • Fostered relationships with Apple directly to secure a feature on their apple store resulting in millions of downloads.

Sales Assistant

Billabong
09.2014 - 08.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Achieved a quarter of a million dollars in sales in a 6 month period.

Head of Recruitment

Kwalee
07.2014 - 09.2014
  • Operated and maintained applicant tracking and candidate management systems.
  • Hired employees and initiated new hire paperwork process.
  • Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.

Education

Diploma - Finance

AAMC
Sydney
01.2018

Certificate IV - Finance And Broking

AAMC
Sydney, NSW
01.2018

Bachelor of Science - Politics And Economics

Cardiff University
Cardiff, Wales UK
09.2014

Skills

  • Conflict Management
  • Human Intelligence
  • Setting Up Files
  • Overseeing Daily Activities
  • Issue Resolution
  • Continuous Improvement Strategies
  • Account Management
  • Business Development

Timeline

Senior Broker and Team Leader

Sphere Home Loans
01.2018 - Current

Sales Consultant

George Brand Real Estate
08.2016 - 01.2018

Digital Marketing Executive

Kwalee
09.2014 - 08.2016

Sales Assistant

Billabong
09.2014 - 08.2015

Head of Recruitment

Kwalee
07.2014 - 09.2014

Diploma - Finance

AAMC

Certificate IV - Finance And Broking

AAMC

Bachelor of Science - Politics And Economics

Cardiff University

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Joseph Carroll