Joseph Chao
Perth,WA
Summary
Well-connected with all the supplier. Raising alcohol spend per guest experience. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Venue Manager/ Group Beverage Manager
Miss Chow's Group
02.2023 - Current
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Assisted in recruiting, hiring and training of team members.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
Assistant Venue Manager
Z1Z
09.2021 - 02.2023
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Supervised events from start to finish using effective crowd control methods.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Venue Manager
Miss Chow's Group
07.2018 - 09.2021
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Skills
- Cost Control
- Product Development
- Guest Relations
- Event Promotion
- Administrative Management
- Financial Oversight
- Supplier Monitoring
- Customer Service Management
- Employee Motivation
- Building safety codes
- Product Promotion
- Employee reviews
References
Alex Ooi
Position: Project Manager
Contact Number: 0413994476
Timeline
Venue Manager/ Group Beverage Manager
Miss Chow's Group
02.2023 - Current
Assistant Venue Manager
Z1Z
09.2021 - 02.2023
Venue Manager
Miss Chow's Group
07.2018 - 09.2021
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