Joseph Cheng
Artarmon,NSW
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Property Manager
Angelland Realty
11.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Manager
Liquaroo
11.2021 - 11.2022
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Uber Driver
Uber
11.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Relations Officer
Commonwealth Bank
11.1999 - 11.2020
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Created training guides and in-person and online training courses to improve customer user experience word environment.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using bank software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Education
Certificate IV in Real Estate Practice NSW - Real Estate
Connect Skills Institute
Sydney, NSW11.2023
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
Public Liaison Officer
I was a support team manager back in the days when i was working for CBA . I was with the Bank for twenty two years. I excel in customer service. I have turned my current real estate company from a 2.2 Stars Google Average to 3.9 Stars Google Average in the space of seven months.
My girls and their sports , my motorcycle dream
My eldest daughter participate in competitive golf and my younger daughter has been training and been coached professionally at the same sport. There has been a lot of travelling and bad motels. A lot of sacrifices for us to be where they are now. My eldest only missed out representing NSW by 3 spots this year. We are hoping she will make it next year. I have a dream of owning a motor cycle but that will have to come after they graduate high school.
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Property Manager
Angelland Realty
11.2022 - Current
Manager
Liquaroo
11.2021 - 11.2022
Uber Driver
Uber
11.2020 - 11.2021
Customer Relations Officer
Commonwealth Bank
11.1999 - 11.2020
Certificate IV in Real Estate Practice NSW - Real Estate
Connect Skills Institute
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