Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Coughlin

Port Macquarie

Summary

Dynamic business owner with a proven track record at Hastings Concrete Pumping, excelling in customer relations and operations management. Adept at building strong relationships and implementing effective business planning strategies, resulting in enhanced customer satisfaction and operational efficiency. Committed to maintaining high safety standards while driving team collaboration and leadership.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Concrete industry professional with hands-on experience in operating and maintaining concrete pumping equipment. Known for ensuring accurate, efficient delivery and placement of concrete, with strong emphasis on safety and quality. Expert in managing pump operations, troubleshooting equipment issues, and coordinating with team members to meet project deadlines. Reliable and adaptable, always maintaining high standards and delivering consistent results in dynamic work environments.

Team-player with fantastic multitasking skills and excellent eye for detail. Fast-learning worker with great memory and readiness to ask targeted questions to complete accurate work.

Overview

11
11
years of professional experience

Work History

Business Owner

Hastings Concrete Pumping
08.2023 - 12.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

Furniture Mover

Easy Choice Removals and General Freight
08.2020 - 07.2023
  • Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
  • Followed verbal and written instructions to properly move and ship products.
  • Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
  • Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
  • Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
  • Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
  • Maintained clean and organized moving trucks, ensuring all equipment was readily available for each job.
  • Followed safety protocols to prevent accidents and injuries.

Concrete Pump Linesman

Coastwide Concrete Pumping
02.2017 - 08.2020
  • Minimized downtime on job sites by troubleshooting malfunctions quickly to maintain operational efficiency.
  • Enhanced team morale and cohesion through effective communication and collaboration on projects.
  • Provided excellent customer service on job sites, addressing client concerns promptly and professionally.
  • Achieved consistent quality control by monitoring the flow of concrete through pump lines, ensuring appropriate mixtures were used.
  • Increased productivity with proper maintenance and repair of concrete pumps, lines, and accessories.
  • Reduced job site accidents by conducting thorough safety inspections of equipment and work areas.
  • Successfully maintained a clean work environment to ensure compliance with safety regulations.
  • Streamlined operations by organizing tools, materials, and equipment for easy access during jobs.

Hotel Manager

Seychelles Holiday Resort
01.2014 - 01.2017
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Education

High School Diploma -

San Clemente Catholic College
Newcastle, NSW
12-1992

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Work Planning and Prioritization
  • Relationship building
  • Business planning
  • Team collaboration and leadership
  • Operations management
  • Policies and procedures development
  • Incident response
  • Verbal and written communication
  • Team leadership

Timeline

Business Owner

Hastings Concrete Pumping
08.2023 - 12.2024

Furniture Mover

Easy Choice Removals and General Freight
08.2020 - 07.2023

Concrete Pump Linesman

Coastwide Concrete Pumping
02.2017 - 08.2020

Hotel Manager

Seychelles Holiday Resort
01.2014 - 01.2017

High School Diploma -

San Clemente Catholic College
Joseph Coughlin