Joseph Dawes

Responsibilities:

• Organise, develop and oversee complete operation of the activities department with a focus on general customer tours, Outdoor education programs including the Duke of Edinburgh award and corporate groups. Activities include kayaking, abseiling, team building, bushwalking, laser skirmish and quad biking with a yearly turn over of approx 175,000 guests.
• Develop/maintain strong relationships with clients to build loyalty and repeat business.
• Actively cultivate a team culture that is inspired, passionate and committed to providing the highest levels of customer satisfaction and safety whilst using professional business practices to plan and lead the operations of our activities department.
• Regular industry training, safety inductions and code of conduct sign offs for approx 60 staff.
• Monitor budget, staff wages and expenditures within the department.
• Work directly with other departments of the business to ensure all operations, events and maintenance are coordinated.
• Handle all complaints/conflicts from customers and staff in a timely and professional manner.

Achievements:

• Chairman - WHS Committee.
• Consistently achieve monthly KPI sales targets.
• Ability to maintain key staff retention within my department.
• Year on year improvement of wage % ratios.
• Year on year increase of outdoor education bookings.
• Maintain a customer satisfaction score of 4.5 on trip advisor.
• 2023 Finalist - NSW Tourism Awards 'Take 3 for the Sea' litter prevention category.
• 2022 Commendation Award - NSW Tourism Awards 'Take 3 for the Sea' litter prevention category.

• Support the Activities Manager in all operations of the department.
• Effectively plan and implement daily and weekly task lists.
• Assist in programming, scheduling and the implementation of all activities.
• Assist in the design, implementation, monitoring and assessment of relevant Workplace Health and Safety practices and policies.
• Coordinate/facilitate activity tours, corporate events, school groups and outdoor education programs.
• Provide first aid/ deal with emergency situations. Report incidents to the appropriate person.

• Facilitated multi-day school programs for a range of year groups (abseiling, rock climbing, archery, bushwalking, orienteering, fishing, high/low ropes, kayaking, initiatives course), including night activities and expedition style programs.
• Responsible for the safety and wellbeing of all students on program.
• Followed WHS policies and procedures and applied best safe work practices.
• Incorporated outdoor education outcomes into each activity.
• Provide first aid/deal with emergency situations. Report incidents to the appropriate person.

• Facilitated outdoor recreational activities for general customer tours, corporate groups, school groups and Duke of Edinburgh programs.
• Followed WHS policies and procedures and applied safe work practices.
• Actively engaged with customers/client to provide outstanding customer service.
• Provide first aid/deal with emergency situations. Report incidents to the appropriate person.

• 3 month seasonal work from June-August 2018, 2019, 2020.
• International Children's Summer Camp in Croatia, with over 500 children from 30 different countries.
• Worked with children of varying age, interest, skill, language and developmental levels.
• Responsible for looking after a group of children throughout each 2 week program living on-site.
• Facilitate up to 5 different adventure activities per day on a rotational program (kayaking, sailing, wind surfing, high/low ropes, team sports, rock climbing).
• Deal with conflict/group issues in a professional way whilst reporting all incidents to the Camp Director.
• Facilitated multiple off-site programs for the children whilst living aboard a 50ft yacht.
• Continual supervision of participants for the entire 2 week program.
• Provide first aid/deal with emergency situations. Report incidents to the appropriate person.

• Facilitate multi-day expedition/centre based style camps (kayaking, Duke of Edinburgh, canoeing, rock climbing, abseiling, bushwalking, team building).
• Provide outdoor educational outcomes with each session.
• Provide first aid/deal with emergency situations. Report incidents to the appropriate person.