Joseph Deecke
472 St Vincents Road Nudgee, Brisbane
Summary
Accomplished professional with over 17 years of experience across international aviation and hospitality, bringing a proven track record in leading teams, elevating customer experiences, and maintaining strict compliance standards. Known for a proactive focus on safety, service efficiency, and operational reliability. Adept at navigating fast-paced, high-pressure environments with composure and professionalism. Ready to bring strong leadership, adaptability, and a solution-focused mindset to a customer-facing supervisory role within Qantas, contributing to service excellence and team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Thompson Bus Services
11.2023 - Current
- Conducted regular station check-ins with Customer Support staff to ensure timely operations and adequate security presence; resolved staffing gaps in collaboration with security providers.
- Managed and updated rosters in partnership with Busways, ensuring optimal shift coverage and operational continuity.
- Coordinated the deployment of “As Required” drivers and vehicles, efficiently aligning resources with service demand.
- Handled incident response and communication with emergency services, security, and stakeholders in accordance with the TBS Incident Management Plan.
- Delivered on-the-ground passenger assistance, facilitating service transfers and maintaining a high standard of customer care.
International Flight Attendant
Qantas Airways
08.2018 - Current
- Delivered premium in-flight service on international routes, prioritizing passenger comfort, safety, and operational excellence.
- Performed comprehensive safety checks, led pre-flight briefings, and completed equipment inspections to ensure regulatory compliance.
- Responded confidently to onboard medical and emergency situations, upholding passenger safety and airline protocols.
- Implemented COVID-19 safety protocols throughout flights, ensuring adherence to evolving health and operational guidelines.
- Led recruitment and assessment sessions for prospective cabin crew, contributing to high-quality team development.
- Operated government-contracted COVID-19 repatriation flights, ensuring full compliance with health, safety, and international entry requirements.
- Played a key role in Qantas’ cabin crew recruitment and assessment programs, enhancing workforce capability.
- Served on the Cabin Crew Fatigue Indication Panel (CFIP), promoting crew wellbeing through fatigue risk management and safety initiatives.
Flight Attendant
Jetstar Airways
10.2015 - 08.2018
- Performed pre-flight safety equipment checks, verified aircraft cleanliness, and ensured all operational procedures were met to uphold service standards.
- Identified and reported safety hazards, security concerns, and irregularities to support a proactive safety culture and operational efficiency.
- Delivered attentive in-flight service, managing passenger needs and food and beverage distribution with professionalism and care.
- Maintained strict compliance with airline safety protocols, conducted cabin safety checks, and delivered clear safety demonstrations.
- Supported emergency response procedures, providing calm guidance and reassurance to passengers during challenging situations.
- Partnered with onboard leaders to resolve service-related issues, escalating concerns in line with airline protocols to ensure passenger satisfaction.
Education
Certificate III - Travel & Tourism
Travel Training Australia
01.2020
Certificate III - Airline Operations
Aviation Australia
01.2010
Year 12 Graduate - undefined
Aviation High School
01.2009
Skills
- Team leadership
- Workplace safety adherence
- Customer service proficiency
- Effective verbal communication
- Cross-cultural teamwork
- Effective decision making
- Time management expertise
- Mentorship training facilitation
- Responsive to new challenges
Certification
- Senior First Aid & CPR
- Responsible Service of Alcohol (RSA)
ADDITIONAL EXPERIENCE (SELECTED)
- Cabin Crew – Altara, Cobham Aviation, Airnorth | 2012 – 2017
- Flight operations across regional and FIFO sectors. Maintained safety compliance, responded to emergencies, and ensured excellent customer care.
- Shift Runner – Domino’s Pizza | 2006 – 2011
- Led shift operations, staff productivity, and high customer satisfaction in a fast-paced hospitality environment.
Timeline
Customer Service Supervisor
Thompson Bus Services
11.2023 - Current
International Flight Attendant
Qantas Airways
08.2018 - Current
Flight Attendant
Jetstar Airways
10.2015 - 08.2018
Certificate III - Airline Operations
Aviation Australia
Year 12 Graduate - undefined
Aviation High School
Certificate III - Travel & Tourism
Travel Training Australia
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