Yuot Diar
Laverton,VIC
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
McDonald's
02.2017 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Zara
10.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Commerce - Accounting And Business Management
Australian Catholic University
Melbourne, VICBachelor of Accounting -
Victoria University
Melbourne, VICHigh School Diploma -
Laverton College P-12
Laverton, VIC10.2019
Skills
- Time Management
- Complex Problem-Solving
- Monitor Security
- Inventory Pricing
- Leadership
- Accurate Cash Handling
- P&L Administration
- Outstanding Communication Skills
- Delegating Work
Certification
- Certificate III in Retail/Hospitality
- Fire Training
- Certifcate III in First AID
Hobbies
-Playing sports in free time (Basketball, AFL, Tennis)
-Creating Music
-Modelling
-Cooking
Timeline
Sales Associate
Zara
10.2021 - 02.2023
Assistant Store Manager
McDonald's
02.2017 - Current
Bachelor of Commerce - Accounting And Business Management
Australian Catholic University
Bachelor of Accounting -
Victoria University
High School Diploma -
Laverton College P-12
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