Joseph Donato
Belconnen,ACT
Summary
A highly dedicated and flexible individual with extensive experience in various client-centered environments, particularly in the retail sector. Adept multitasker able to address several simultaneous customer service duties and engagement with accuracy and efficiency. Working effectively and efficiently by demonstrating initiative, dedication and strong time-management skills along with the ability to handle high-stress working environment and challenging work conditions. Possessing strong work ethics and highly reliable in delivering services to clients. Ensures the adherence of established policies, practices and procedures when completing work assignment. Recognized for building strong relationships with internal and external stakeholders. Multi-skilled and diligent team player seeking an opportunity within your organization utilizing relevant skills and experience. Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
BP North Albury Road EVEAN
Albury
04.2024 - Current
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted customers with locating merchandise within the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Balanced cash drawers at the end of each shift.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Processed credit card transactions accurately and efficiently.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected, located, and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Collected credit card and cash payments to complete transactions for customer orders.
- Addressed customer questions and concerns regarding products and services.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Support Worker (Career)
Westmont community care services
Albury
04.2024 - Current
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Assisted clients with personal care, such as showering and dressing.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Organised leisure activities for clients in the community.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
Aviation Security Officer
Certis Security Australia
07.2014 - 01.2023
- Perform all aspect of passenger screening including loading, x-ray monitoring, physical bag searches; Walkthru metal detector monitoring and explosive trace detection
- Patrol airport grounds, terminals, and facilities to provide a security presence, deter criminal activity, prevent unauthorized airport access, enforce security rules, and perform related duties as required
- Prevent breaches of aviation security and safety in the area assigned and attend to any such matters which come to the notice of the officer
- Provide a high standard of customer service always acting in a professional manner, in line with the Customer Service Commitment
- Respond to incidents and disturbances on airport grounds, assessing the situation to identify safety factors, securing the area and requesting needed backup and assistance
General Labourer
JBS Foods
01.2010 - 12.2011
- Performed packing and laboring tasks while ensuring adherence to food safety and quality assurance requirements
- Conducted highly physical work to JBS Standards, following workplace health and safety policies and procedures
- Worked effectively within a team environment; Worked closely with team mates to meet the daily requirements of the jobs given
Translator/Interpreter
Australian Government Department of Immigration and Citizenship
01.2009 - 12.2011
- Provided interpreting service for the Department of Immigration and Citizenship for people who speak Mali and for agencies and businesses that need to communicate with their Madi speaking clients
- Enabled Mali speakers to access government agencies and services
- Provided accurate, complete and impartial interpretation services for Limited English Proficiency (LEP) clients
- Translated relevant social service documents in Madi to improve refugee and immigrant integration outcomes
- Abided by the Interpreter Code of Ethics by maintaining confidentiality and high-quality professional interpreter standards
Community Bridging Officer
Community at Work
01.2008 - 12.2010
- Worked with participants online and face to face to achieve positive outcomes such as increased social skills, independence, personal development, improved quality of life and enjoyment
- Contributed to the delivery of services designed to maintain and develop pre-vocational, recreational and community development skills to improve quality of life
- Provided services that were tailored to individual needs, strengths and interests in line with plans
- Provided hands on support to staff and participants, including personal care duties
Energy Consultants
ACTEWAGL
07.2023
- Customer support ensure we resolve customer enquiries efficiently and effectively, whilst upholding the highest level of customer cares and empathy
- Encourage, support and educate customer updating information through their self-service portals
- Using critical thinking and a solution driven mindset to resolve customer enquiries
- Aid vulnerable customers with an empathetic approach
Customer Service Officer
Services Australia
06.2022
- Provide a high standard of customer service always acting in a professional manner, in line with the Customer Service Commitment
- Perform all aspects of customer services
- Processing covid-19 crisis payments, diester payments and covid-19 related assistances
- Centrelink data entry
- Medicare data entry
- Immunizations data entry and issuing proof of covid 19 vaccination
Personal Carer/Middle Support Worker
Livability Cares
01.2022
- Took care of an ill father and performed medical administration, personal care and domestic duties including administering catheter, feeding and personal grooming duties
Education
Certificate IV - Aged Care and Certificate III in Disability
Certificate II - Security Operations
Certificate II - Food Processing
Responsible Service of Alcohol / Responsible Conduct of Gaming, White Card, Working with Vulnerable People, Asbestos Safety Card, Infection Control Certificate for Aged Care and Disability, National Police Check Certificate, Current Fist Aid
Skills
- Experience working with people with special needs
- High levels of professionalism, integrity and ethics
- Administration and customer service
- Service-oriented with a passion for helping people
- Ability to build strong relationships and gain trust
- Empathetic approach, a non-judgmental attitude, and a willingness to be patient
- Level head with the ability to stay calm, even in high-pressure situations
- Ability to maintain client confidentiality
- Physical ability to complete domestic duties
- Ability to plan, set, organize and accomplish goals and objectives in a fast-paced environment
- Working knowledge of OH&S standards and other regulatory requirements
- The ability to keep up with changing standards and codes of conduct in the social care sector
- The ability to gain the trust of clients and their families and to build good relationships with vulnerable people
- Ability in managing internal and external key stakeholders utilizing exceptional customer service, leadership, communication, conflict resolution and mediation skills
- Work collaboratively with others to plan and implement support plans
- Identify service gaps and raise awareness of strategies, resources, and approaches that might be of benefit in direct support
- Ability to establish a professional working relationship with clients and staff that is supportive, encouraging and challenging
- Possess well-developed written, verbal and interpersonal communication skills, including conflict resolution, negotiation, problem solving, and the ability to communicate effectively as a member of a team
- Plan and manage individual and team workflow through effective utilization of time and other resources to accomplish objectives
- Developed in several customer service positions, an ability to build successful relationships through liaison, establishing trust, and giving accurate and timely information in a competent and courteous manner
- Ability to meet physical demands of the role to successfully perform the essential duties of this position
- Payment Collection
- Guest Services
- Product Merchandising
- Customer Service
- Order coordination
- Merchandise Restocking
- Cash Handling
- POS System Operation
- Check processing
- Customer Relationship Management (CRM)
- Cross-selling abilities
- Retail Merchandising
- Cash Management
- Telephone management
- Product Knowledge
- Customer inquiries
- Customer Satisfaction
- Product Recommendations
- Positive and professional
Certification
- Certificate IV in Aged Care and Certificate III in Disability
- Certificate II in Security Operations
- Certificate II in Food Processing
- Responsible Service of Alcohol / Responsible Conduct of Gaming
- White Card
- Working with Vulnerable People
- Asbestos Safety Card
- Infection Control Certificate for Aged Care and Disability
- National Police Check Certificate
- Current Fist Aid
Attributes
- Ability to work within a team environment.
- Good communication skills
- Demonstrated integrity and good presentation.
- A professional work attitudes.
- Excellent organizational and interpersonal skills
- Excellent multitasking and time management skills
- Keen attention to detail
- Truthfulness
- Good concentration
- Good at listening
- Cultural awareness (understanding different perspectives)
- Trustworthiness (keeping Adaptability],(ability to work in difficult situations)
- Respect for others.
- Precision (ability to convey small details and difficult points correctly)
Languages
- English
- Arabic
- Madi
References
- Nikki Parsed, Branch manager, nikki.prasad@commitco.com.au, 0457570747
- TOMASZ WYSOCZANSKI, Aviation administration officer, Tomasz_wysoczanski@certisgroup.com, 0447528689
References
References available upon request.
Timeline
Customer Service Cashier
BP North Albury Road EVEAN
04.2024 - Current
Support Worker (Career)
Westmont community care services
04.2024 - Current
Energy Consultants
ACTEWAGL
07.2023
Customer Service Officer
Services Australia
06.2022
Personal Carer/Middle Support Worker
Livability Cares
01.2022
Aviation Security Officer
Certis Security Australia
07.2014 - 01.2023
General Labourer
JBS Foods
01.2010 - 12.2011
Translator/Interpreter
Australian Government Department of Immigration and Citizenship
01.2009 - 12.2011
Community Bridging Officer
Community at Work
01.2008 - 12.2010
Certificate IV - Aged Care and Certificate III in Disability
Certificate II - Security Operations
Certificate II - Food Processing
Responsible Service of Alcohol / Responsible Conduct of Gaming, White Card, Working with Vulnerable People, Asbestos Safety Card, Infection Control Certificate for Aged Care and Disability, National Police Check Certificate, Current Fist Aid
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