Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Elaklouk

Brisbane,Australia

Summary

Experienced HR professional with a versatile background in system support, records and document management, process optimization, user training, and systems integration. Proven at bridging end users, technical teams, and developers to implement efficient document workflows, strengthen governance, and ensure regulatory compliance. Skilled at analyzing user needs, troubleshooting complex issues, and creating clear, user-focused training materials. Eager to bring this expertise to the Information Management Support Officer role and help drive best-practice records and document control across your organization.

Overview

5
5
years of professional experience

Work History

Application Support Analyst

Humanforce
04.2024 - Current
  • Partner with customers to refine document workflows by configuring permissions and governance controls
  • Track common support issues and update help guides, reducing related inquiries by 35%
  • Organize document repositories, manage access controls and ensure records are correctly stored and easily retrievable
  • Communicate improvement ideas to managers, proposing specialist data teams to resolve responsibility gaps and ensure seamless operations
  • Trained two new team members via fortnightly sessions, customer meeting shadowing and hands-on troubleshooting, accelerating their onboarding and building confidence
  • Provide technical support to application users, resolving issues efficiently to enhance their experience
  • Assist with system integrations and APIs, resolving integration issues and advising on best practices for data synchronization
  • Manage bug reports and coordinate resolutions with developers to improve platform stability and functionality
  • Support multiple products, including IntelliHR, WFM, and Thrive, and provide product-specific and integration support for each
  • Create internal support guides and foster best practices to maximize software adoption

HR & Payroll Officer

Islamic College of Brisbane
03.2023 - 11.2023
  • Processed fortnightly payroll for 200 staff, managed leave records and ensured Fair Work compliance.
  • Coordinated end-to-end recruitment by posting job ads, candidate screening, interviews and salary negotiations.
  • Led focus groups integrating digital onboarding, reducing paperwork time by 40%.
  • Maintained employee records in compliance with legal regulations and internal policies.

Warehouse Team Member

Vuly Trampolines
10.2020 - 11.2022
  • Worked in a high-volume environment to improve accuracy, order fulfillment and quality control.
  • Met order deadlines, boosted safety briefings and supported stocktake and audits.
  • Trained new employees on operational processes and safety protocols, enhancing team performance.
  • Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.

Education

Bachelor of Business - Human Resources Management & Sustainable Business

Griffith University
Brisbane, QLD
11-2022

Skills

  • Collaborative team player with a proven track record of cross-functional teamwork and knowledge sharing
  • Innovative thinker who identifies and implements process improvements to boost efficiency and quality
  • Records lifecycle management and support, ensuring documents are classified, retained and disposed in line with policy and regulatory requirements
  • Confident presenter skilled at engaging customers through clear, tailored demonstrations and walkthroughs
  • Analytical problem solver experienced in log analysis to diagnose issues and drive data-driven resolutions
  • Proactive ticket manager adept at prioritizing, tracking and closing support requests with timely follow-up
  • Detail-oriented software debugger who systematically isolates and resolves technical defects
  • Expert in developing comprehensive training documentation, from quick-start guides to in-depth manuals
  • Meticulous attention to detail, ensuring accuracy and consistency across all deliverables
  • Strong communicator, able to translate complex technical concepts into clear, actionable guidance

Timeline

Application Support Analyst

Humanforce
04.2024 - Current

HR & Payroll Officer

Islamic College of Brisbane
03.2023 - 11.2023

Warehouse Team Member

Vuly Trampolines
10.2020 - 11.2022

Bachelor of Business - Human Resources Management & Sustainable Business

Griffith University

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Joseph Elaklouk