Joseph Evans
Alawa,Australia
Summary
Dynamic maintenance officer with extensive experience at Accor, excelling in equipment maintenance and customer service. Proven ability to enhance property presentation and ensure guest satisfaction through effective repairs and upkeep. Recognized for flexibility and strong problem-solving skills, consistently delivering high-quality results in diverse environments.
Overview
29
29
years of professional experience
Work History
Maintenance officer
Mercure-Novatel
05.2019 - Current
- As a maintenance officer with Accor, my main duty was to make sure all rooms, interior and exterior are presentable to guests.
- Repairing of any damage, either caused by guests or ordinary wear and tear, cleaning up foliage around the property and tending the swimming pools.
- A lot of the time was spent maintaining air conditioning and specialised building projects.
- Accor
Owner business
Sub-contracting
01.2019 - 05.2019
- As a sub-contractor, I am required to operate both autonomously and as a team.
- Sub-contracting can be very challenging as you have the responsibility of operating as a Director of your business, overseeing items such as taxation, superannuation, insurances, and sourcing new works.
- In addition to this, as sub-contractors often work on construction sites together reporting to a Site Manager, you then form part of a team, whilst still having responsibility for your trade skill set.
- Sub-contracting requires high organisation and time management skills, as well as customer service skills.
- It is not uncommon for sub-contractors to deal directly with the customer, and a bad experience can reflect both on yourself and the team in general.
- Given my skill set, I am also required to be extremely flexible, often carrying out works outside of my scope to achieve the overall timeline.
- I have also found on many occasions whilst working directly for myself, where I have been required throughout my working career to be multiskilled to provide an exceptional service to the customer and meet deadlines.
- Given my knowledge within the building trade and often being placed in multiskilled areas, I often find the customers consulting with me as the ‘go to person’ for the given job.
- I have worked for many clients directly and also sub-contracted to various companies throughout the NT, example of these are: Darwin Walls and Ceilings, Katherine Concreting, Northern Building and Property Services, Baderbuilt.
- Works carried for these companies includes full house painting (both internal and external), plastering works, ceiling replacement, tiling and bathroom renovation.
Maintenance Officer
Travel North Pty Ltd
06.2015 - 01.2019
- As a maintenance officer working for Travel North, I was required to carry out various physical maintenance repairs to a variety of Travel North’s assets.
- Works carried out included general carpentry works, repairing of locks, doors, windows, etc.
- Painting works, plastering works, tiling works, basic plumbing and identifying electrical faults.
- I was also required to carry out general upkeep of company assets, such as yard works, including lawn mowing, weed management, and garden maintenance.
- Given my role and knowledge of the assets, I was also the liaison contact for when contractors were required and would assist if required.
- Travel North’s business is dependant on customer’s satisfactions and ratings with ‘word of mouth’ playing a huge part for the perception of new customers.
- As my role required dealing with customers directly, it was imperative that I was able to provide a professional image and understand people from a diverse background.
- Being able to deal with confrontation was also critical as some customers can become agitated when maintenance is required on assets that impact them.
Self Employed
Sub-contracting
06.2003 - 06.2015
- Carried out subcontracting works for various companies within the NT.
Building Worker
H & H Building Contractors
05.1997 - 06.2003
- Carried out works on building such as plastering, painting, tiling, concreting and various other duties as required.
- Works included Government contracts in remote communities, and Defence Housing properties.
Various
Various
- High Line Ceilings: Works included carrying out plastering works on walls and ceilings, including suspended ceilings.
- Works also included installation of walls and doorways, and demolition works.
- Mataranka Homestead: Yard works such as mowing, whipper snipping, watering and management of gardens.
- Urapunga Station: Various yard works, including tractor operation, ride on mowers and maintenance works.
- This position was also required to operate the river barge during the wet season.
Education
Year 12 qualification -
01.1977
Skills
- Painting and plastering
- Equipment maintenance
- General carpentry and tiling
- Plumbing and electrical repairs
- Welding and fencing
- Customer service and support
- Safety compliance
- Task flexibility
- Maintenance assessments
- Facilities management
Further Training
- NT C Class Drivers Licence
- OCHRE Working with Children Check
- Construction white card
- Operate various power tools
- Operate tractor
- Operate barge
References
- Precision Plumbing and Drainage, 0438 002 806, director
- Shane Wilson, Director, Highline Ceilings, 0427 896 139, Manager
Education Qualifications
1977, 38 years, 32 years
Professional Information
- Mercure-Novatel Darwin Airport, Maintenance officer, 05/01/19, Present, Ensure all rooms, interior and exterior are presentable to guests., Repair any damage caused by guests or ordinary wear and tear., Clean foliage around the property and tend to swimming pools., Maintain air conditioning and specialized building projects.
- Self Employed, Sub-contracting/Owner business, 01/01/19, 05/01/19, Operate autonomously and as a team., Oversee taxation, superannuation, insurances, and sourcing new works., Work on construction sites reporting to a Site Manager., Maintain high organization and time management skills., Provide exceptional service to customers.
- Travel North Pty Ltd, Maintenance Officer, 06/01/15, 01/01/19, Carry out various physical maintenance repairs., Perform general carpentry, painting, plastering, tiling, and plumbing., Maintain company assets and assist contractors as needed., Provide a professional image and handle customer confrontations.
- Self Employed, Sub-contracting, 06/01/03, 06/01/15, Carried out subcontracting works for various companies within the NT.
- H & H Building Contractors, Building Worker, 05/01/97, 06/01/03, Plastering, painting, tiling, concreting, and various other duties., Worked on Government contracts in remote communities and Defence Housing properties.
- Various, Various, Pre 1997, High Line Ceilings: Plastering works on walls and ceilings., Mataranka Homestead: Yard works including mowing and garden management., Urapunga Station: Various yard works and maintenance.
Timeline
Maintenance officer
Mercure-Novatel
05.2019 - Current
Owner business
Sub-contracting
01.2019 - 05.2019
Maintenance Officer
Travel North Pty Ltd
06.2015 - 01.2019
Self Employed
Sub-contracting
06.2003 - 06.2015
Building Worker
H & H Building Contractors
05.1997 - 06.2003
Various
Various