Joseph Franklin
Kurunjang,VIC
Summary
Reliable Store Manager with 10 years experience in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by engaging an enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
11
11
years of professional experience
Work History
Store Manager
RSEA Safety
Sunshine, VIC
06.2024 - Current
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Godfreys
Melton, VIC
11.2022 - 05.2024
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Sales Team Member
Godfreys
Bendigo, Vic
01.2021 - 11.2022
- Responded to customer inquiries in a timely manner via phone, email, and social media channels.
- Attended trade shows and conferences to promote products and services.
- Provided support during the post-sales process by troubleshooting any issues that may arise with customers.
- Identified opportunities for new product lines based on customer feedback and industry trends.
- Negotiated contracts with clients to maximize profits while maintaining customer satisfaction levels.
- Participated in weekly team meetings to discuss performance metrics and strategies for improvement.
- Developed an understanding of competitors' product offerings and pricing structures.
- Ensured compliance with company policies when dealing with customers or closing deals.
- Overcame customer objections with persuasive techniques and expert knowledge of product features and benefits.
- Demonstrated product features to align with customer needs.
Night Manager
Chemist Warehouse
Bendigo, VIC
02.2014 - 09.2020
- Conducted regular audits to verify compliance with safety standards and protocols.
- Implemented policies and procedures related to medication storage, security, record-keeping, sanitation.
- Provided guidance on drug interactions, side effects, dosage information.
- Evaluated performance of pharmacy staff members regularly through feedback sessions.
- Prepared weekly reports on pharmacy activities for senior management review.
- Handled administrative tasks such as filing documents and creating purchase orders.
- Participated in professional development seminars to stay up-to-date on industry trends.
- Supervised daily operations at the retail pharmacy counter.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Communicated with patients with compassion while keeping medical information private.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Trained individuals in how to use devices to promote optimal medical support.
Education
Certificate III - Conservation And Land Management
Bendigo TAFE Charleston Road
Bendigo12-2018
Skills
- Maximizing Profitability
- Customer Service Delivery
- Staff Management
- Store Operations Oversight
- Profit And Loss Analysis
- Strategic Sales
- Leading Staff Meetings
- Creating Marketing Plans
- Employee Development
Accomplishments
Transformed underperforming store into the top-grossing establishment nationwide within an 10-month timeframe by fostering strong customer relationships and optimizing sales team performance. Achieved consecutive months as the most profitable store in Australia and maintained the highest customer service ranking for six months through targeted local marketing initiatives and personalized customer engagement strategies.
References
References available upon request.
Timeline
Store Manager
RSEA Safety
06.2024 - Current
Store Manager
Godfreys
11.2022 - 05.2024
Sales Team Member
Godfreys
01.2021 - 11.2022
Night Manager
Chemist Warehouse
02.2014 - 09.2020
Certificate III - Conservation And Land Management
Bendigo TAFE Charleston Road
Similar Profiles
Oliver FlemingOliver Fleming
Retail Assistant at RSEA SafetyRetail Assistant at RSEA Safety
MOLLY RODERICKMOLLY RODERICK
Assistant Store Manager at RSEA SafetyAssistant Store Manager at RSEA Safety
Victor Hugo Rodrigues dos ReisVictor Hugo Rodrigues dos Reis
Forklift Driver at RSEA SafetyForklift Driver at RSEA Safety