Joseph Fuerte
Doreen
Summary
Adept at fostering patient relationships and enhancing customer trust, I excelled in roles at Aberdeen/Aurrum Aged Care and J&A Comms Pty Ltd. My expertise spans compassionate care and advanced technical support, significantly improving client well-being and operational efficiency. Renowned for patience, relationship building, and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Carer
Aberdeen/ Aurrum Aged Care
10.2008 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living activities, promoting independence and dignity.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Improved patient well-being by providing compassionate and attentive care.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Telecommunications Technician
J&A Comms Pty Ltd
02.2018 - 02.2022
- Installed HFC cabling to customer premises.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Responded to service requests during and after business hours.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
- Strengthened customer trust, providing detailed explanations of technical issues and steps taken to resolve them.
Education
Cert IV In Operating Theatre Technician - Health Education
Mayfield Education
Hawthorn, VIC08.2023
Cert III In Telecommunications Technology - Telecommunications
Milcom
Clayton, VIC05.2020
Cert III In Aged Care Work - Health Education
Victorian College of Health And Nursing
Heidelberg, VIC10.2008
Skills
- Patience and tact
- Relationship building
- Dependable and responsible
- Compassionate care
- Patient care
Timeline
Telecommunications Technician
J&A Comms Pty Ltd
02.2018 - 02.2022
Carer
Aberdeen/ Aurrum Aged Care
10.2008 - Current
Cert IV In Operating Theatre Technician - Health Education
Mayfield Education
Cert III In Telecommunications Technology - Telecommunications
Milcom
Cert III In Aged Care Work - Health Education
Victorian College of Health And Nursing
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