Joseph Gerring
Melbourne,VIC
Summary
Experienced Administration Supervisor with a proven track record in managing student accommodation and overseeing a portfolio of 1,000+ rooms. Skilled in daily operations, tenant satisfaction, and resolving complex issues. Known for strong communication and leadership abilities, with certification in Real Estate Practice (Certificate IV). Expertise in property management, residential services, and optimizing processes to improve operational efficiency and results.
Overview
5
5
years of professional experience
Work History
Residential Experience Leader
Journal Student Living
Melbourne, VIC
01.2024 - 08.2024
- Managed the day-to-day operations of residential facilities, ensuring a safe and welcoming environment by addressing maintenance issues promptly, promoting tenant engagement activities, and conducting regular inspections to uphold property standards.
- Championed tenant engagement by leading the reception team to create meaningful interactions with tenants, enhancing their overall living experience, and community connection.
- Monitored movement reports and executed routine inspections to guarantee the property remained well-maintained and in excellent condition, ensuring tenant satisfaction and safety.
Administration Officer
Deakin University (Residential Services)
Burwood, VIC
11.2021 - 12.2023
- Managed over 1000 residential rooms, ensuring high standards of maintenance, safety, and tenant satisfaction.
- Facilitated the move-in and move-out processes for residents, managing logistics and ensuring a smooth transition while maintaining thorough documentation.
- Built strong resident relationships by actively engaging with tenants, addressing their concerns promptly, and creating a welcoming atmosphere that enhances their overall living experience.
Medical Receptionist
Supernova Medical Centre
Tarneit, VIC
09.2019 - 04.2021
- Oversaw reception operations and efficiently managed administrative tasks, including appointment scheduling, payment processing, document scanning, and coordinating with doctors.
- Maintained a safe and organized work environment by adhering to health and safety protocols, while ensuring a positive patient experience.
- Effectively handled diverse patient inquiries through phone, email, and in-person communication, ensuring timely responses and excellent service.
Education
Certificate IV in Real Estate Practice
Entry Education
01-2024
Some College (No Degree) - Diploma of Business Administration
Victoria University
01-2021
Victorian Certificate of Education (VCE)
Hoppers Crossing Secondary Collage
01-2019
Skills
- CRM System Use & Property Management Software
- Financial Acumen & Budget Management
- Leadership & Team Development
- Interpersonal Skills & Conflict Resolution
- Tenant relations
- Problem-Solving & Critical Thinking
References
References available upon request.
Timeline
Residential Experience Leader
Journal Student Living
01.2024 - 08.2024
Administration Officer
Deakin University (Residential Services)
11.2021 - 12.2023
Medical Receptionist
Supernova Medical Centre
09.2019 - 04.2021
Certificate IV in Real Estate Practice
Entry Education
Some College (No Degree) - Diploma of Business Administration
Victoria University
Victorian Certificate of Education (VCE)
Hoppers Crossing Secondary Collage
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