Joseph Griffiths
Whittlesea,Australia
Summary
Results-driven Operational Manager with extensive local and international experience. Expertise in leading diverse teams to achieve business objectives in competitive industries. Skilled in strategic planning and operational analysis, identifying critical business needs and opportunities. Focused on implementing cost-effective solutions to enhance competitiveness and increase profit margins.
Overview
31
31
years of professional experience
Work History
Traffic Officer/Driver
Yarra Trams
10.2020 - Current
- Safe movement of trams around and in the depot, liaising with maintenance and external stakeholders when required.
- Prioritized and resolved issues to maintain smooth operations and minimize disruptions.
- Directed depot operations and safeguarded assets valued at approximately $1 billion.
- Managed staffing levels, addressing absenteeism and lateness to maintain operational continuity.
- Coordinated external works and major events outside the depot, ensuring alignment with depot operations.
Driver
Yarra Trams
10.2019 - 10.2020
- Performing the duties of a driver to the best of my ability, whilst providing a safe environment for passengers and other road users.
Operations Manager
The Innovation Project
09.2016 - 10.2019
- Having control of the day to day operations, across all aspects of the business.
- Planning future direction and growth, while maintaining the integrity of the company.
- Operating an average of five multi-site operations running consecutively.
- Building and developing relationships and trust with staff, suppliers and leasing executives.
- Setting up an operational warehouse, everything from organising racking, safety procedures etc.
- Developing and marketing new brands and concepts.
- Growth will enable the company to achieve turnover in excess of $3 Million.
- Establishing back of house operations, organising roster and ordering systems.
- Logistical management between suppliers and warehouse operations.
- Maintaining and developing a brand image in major malls.
- Assessment of budget, sales figures, expenditure.
Operations Manager
Direct Plastic T/A CJ’s Clearance Stores
01.2016 - 09.2016
Manager Store Operations
Sassi International (Marco Direct)
07.2015 - 01.2016
- Tasked with organising the opening of two new stores. This involved negotiating with major malls, meeting with and building relationships with suppliers.
- Recruitment of staff, training and building the capabilities of a new team.
- Setting and ensuring that sales targets are met, with month on month increase.
- On track for annual turnover of $1.3 Million.
- Development and motivation of staff.
- Logistical management between suppliers and warehouse operations.
- Ensuring that the Visual presentation of the stores is maintained.
- Assessment of budget, sales figures, expenditure.
- Sourcing and developing relationships with new suppliers.
Operator Director
Homestead Essentials
01.2013 - 01.2015
- Homestead Essentials was founded by myself in 2013. I recognised an opportunity for an opening within casual mall leasing (CML) market to bring bargain and gadget products direct to the public. Within 2 1/2 years we were able to open and operate over 500 casual sites in high end shopping centres.
- Developing and growing the CML business into a national operation.
- Negotiating with shopping centre lease managers low risk lease terms.
- International product ordering, freight organisation and warehousing.
- Introduced concept of customer product demonstrations, touch and feel items before purchasing.
- Upgraded product quality, eliminated unprofitable production lines.
- Implemented strong staff levels, reduced staff levels in slow periods.
- Managed a team of up to 25 full time and casual staff.
STORE MANAGER
Michael Hill Jewellers (Bendigo)
01.2012 - 01.2013
- Recruited to “Turn Around” the stores' financial situation and resolve ongoing staffing issues. Michael Hill being a major player in the retail market. Within twelve months, the operation had gone from consistently failing to meet monthly targets, to being one of the more profitable stores in the region. A culture of bullying and harassment existed amongst the staff; this had to be resolved within the EEO guidelines, training and development of individuals.
- Full accountability for Profit and Loss.
- Responsible for ensuring that financial targets are achieved.
- Demonstrated experience in achieving results through other people.
- Proven consultative and participative leadership style.
- Ability to analyse business strategically.
- Maintain a superior level of customer service.
- Development of customer relationships.
- Coaching and development of staff.
- Ensuring that rostering is efficient and within budget requirements.
- Flexible and open attitude to change with previous experience driving, initiating and implementing business change/direction.
Operations Manager
Crown Casino Ltd. Melbourne
01.1995 - 01.2012
- Oversaw the protection of business integrity, maintained profitability of the unit, and adhered to legislation, company policies, and procedures.
- Ongoing management and accountability of between 40 to 300 staff on shift at any one time.
- Adapted to a fast-moving environment and made rapid decisions.
- Managed staff, resolved disputes, and maintained high customer service levels.
- Oversaw daily operations to ensure efficient business functionality.
- Oversaw staffing levels and accountability for 40 to 300 employees during shifts.
- Checked adherence to OH&S procedures, EEO policies, government regulations, and the internal code of conduct.
- Ensuring correct levels and efficiency of equipment.
- Developed weekly staff schedules and monitored staffing levels.
- Managed staff at work to provide exceptional customer service.
- Liaising with the 12 Management Teams, responsible for each area of the business.
- Undertaking of surveillance investigating and reporting and documenting of facts.
- Liaised with 12 management teams to coordinate operations across all business areas.
- Performed surveillance investigations and reported facts accurately.
- Secured company assets.
Education
Diploma - Logistics
Kangan TAFE
BroadmeadowsDiploma - Business Management
Kangan TAFE
BroadmeadowsCertificate IV - Logistics
Kangan TAFE
BroadmeadowsSkills
- Route planning
- Traffic forecasting
- Delivery efficiency
- Fleet management
- Logistics reporting
- Customer tracking
- Incident reporting
- Cost management
- Cost analysis
- Expense control
- Operational planning
- Client management
- Team leadership
- Team coordination
- Safety compliance
- Safety training
- Risk management
- Problem-solving
- Issue resolution
- Team briefings
- Customer engagement
- Active listening
- Active listening
Awards
Crystal Award, Crown Casino, 2008, Management Recognition Programme for the highest performing manager in the company.
Personal Information
Date of Birth: 03/26/XX
Military Service
I also served in the British Armed Forces.
Timeline
Traffic Officer/Driver
Yarra Trams
10.2020 - Current
Driver
Yarra Trams
10.2019 - 10.2020
Operations Manager
The Innovation Project
09.2016 - 10.2019
Operations Manager
Direct Plastic T/A CJ’s Clearance Stores
01.2016 - 09.2016
Manager Store Operations
Sassi International (Marco Direct)
07.2015 - 01.2016
Operator Director
Homestead Essentials
01.2013 - 01.2015
STORE MANAGER
Michael Hill Jewellers (Bendigo)
01.2012 - 01.2013
Operations Manager
Crown Casino Ltd. Melbourne
01.1995 - 01.2012
Diploma - Logistics
Kangan TAFE
Diploma - Business Management
Kangan TAFE
Certificate IV - Logistics
Kangan TAFE