Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Ithier

Oakleigh South

Summary

I'm a Detail-oriented professional with strong organisational skills, ability to handle multiple projects simultaneously with a high degree of accuracy,organised and dependable candidate successful at managing multiple priorities with a positive attitude.

Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Settlement Agent

ANZ
11.2022 - Current
  • Increased accuracy of transaction records by diligently updating internal databases with pertinent information throughout each stage of the settlement process.
  • Coordinated pre-settlement activities such as obtaining payoffs, scheduling settlements.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Demonstrated versatility in handling diverse types of real estate transactions including residential sales, commercial leases, among others.
  • Enhanced client satisfaction by providing timely and accurate updates on their case
  • Ensured compliance with industry regulations, maintaining meticulous records of all transactions and related documents.
  • Managed high volumes of incoming correspondence from various parties involved in transactions, ensuring prompt responses to inquiries or concerns were provided when needed.
  • Collaborated with lenders, and attorneys to facilitate smooth transactions for all parties involved.
  • Secured positive outcomes for clients through skillful negotiation during any disputes that arose during the settlement process.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

Dental Bookings Coordinator

Australian Unity Dental
11.2019 - 12.2021
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers and followed outlined steps of service.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Corresponded with clients through email, telephone or postal mail.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.

Sales Representative

Electricity Wizard
02.2017 - 10.2019
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Trained and mentored new sales representatives.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Cold-called leads and closed large number of new sales over several months.

Settlement Officer

CBA (Commonwealth Bank Of Australia)
03.2015 - 10.2016
  • Provided key administrative assistance to senior management.
  • Managed administrative tasks for firm partners and associates.
  • Handled filing systems for both short and traditional real estate transactions.
  • Answered telephone and coordinated meetings and conferences.

Customer Service Representative

BMS Telecorp- (Energy Australia)
11.2012 - 12.2014
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Sales Agent

Pci-Vertex
06.2010 - 11.2012
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Assisted call-in customers with questions and orders.

Education

Certificate III - Business

Holmesglen Institute
Southbank, VIC
01.2011

Skills

  • Strategy development
  • Public Relations
  • Social media platforms
  • Supervising staff
  • Problem-solving skills
  • Written and verbal communication
  • Event Coordination
  • Sales expertise
  • Customer Relations
  • Sales Closing
  • Client Service
  • Self-motivated professional
  • Organization and Time management
  • Conflict resolution
  • Good listening skills
  • Adaptability

Timeline

Customer Settlement Agent

ANZ
11.2022 - Current

Dental Bookings Coordinator

Australian Unity Dental
11.2019 - 12.2021

Sales Representative

Electricity Wizard
02.2017 - 10.2019

Settlement Officer

CBA (Commonwealth Bank Of Australia)
03.2015 - 10.2016

Customer Service Representative

BMS Telecorp- (Energy Australia)
11.2012 - 12.2014

Sales Agent

Pci-Vertex
06.2010 - 11.2012

Certificate III - Business

Holmesglen Institute

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Joseph Ithier