Joseph Kerekere
Laverton North,VIC
Summary
Customer service professional delivering high productivity through efficient task completion. Expertise in conflict resolution, active listening, and clear communication to improve customer outcomes. Consistently applies empathy, patience, and adaptability to sustain satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Ambassador
Australian Concert & Entertainment Security Group (ACES Event Force)
Geelong, Victoria
03.2026 - Current
- Facilitated positive guest experiences at Kardinia Park Trust (GMHBA Stadium).
- Resolved customer issues quickly and efficiently.
- Resolved guest complaints while representing ACES event standards.
- Answered patron questions using clear, calm communication.
- Directed guests through entrances, exits, and seating areas.
- Assisted crowd flow during live events and security checkpoints.
- Coordinated with security staff on venue access and guest concerns.
- Monitored public areas for safety issues and suspicious behavior.
- Supported ticketing staff with customer service and venue information.
Forklift and Operations
CG Recruitment
06.2025 - Current
- Provided dependable forklift and event support at Melbourne Convention and Exhibition Centre, ensuring seamless operations.
- Coordinated freight movement across all site requirements, facilitating timely deliveries.
- Completed event logistics and freight handling at The Royal Exhibition Building.
- Kept Melbourne Showgrounds supplied through movement of freight and equipment.
- Enhanced event delivery through effective management of ancillary support services.
- Provided ancillary services for events at various venues.
Events Crew Member
Spark Event Group
10.2018 - Current
- Facilitated guest experiences at Australian Grand Prix over 8 years.
- Supported guests at Australian Tennis Open for 8 years, previously with Adecco.
- Enhanced guest satisfaction at MotoGP Phillip Island.
- Delivered guest support services at Melbourne Olympic Park Trust.
- Helped guests at GMHBA Stadium.
- Executed event deployment support tasks during various events.
- Assisted with event operations and forklift services staff across Melbourne Park.
Events Crew Member
Gig Power
10.2018 - Current
- Supported live music event setup by managing sound, lighting, video, staging, and instruments.
- Coordinated efficient load-in and load-out of staging, signage, and equipment for events.
- Assisted with live music event pack-down.
- Supported operations teams across Melbourne Olympic Park venues, Marvel Stadium, MCG, and MCEC.
- Oversaw freight movement across site to ensure timely delivery of materials.
- Operated forklift to transport materials safely across site.
Store Team Leader
Inghams Enterprises
08.2022 - 02.2023
- Led Inghams Enterprises store operations, coordinating daily stock and supply tasks.
- Supervised store team members, assigning duties and ensuring adherence to safe work practices.
- Trained new staff on store procedures, equipment use, and workplace safety.
- Supported supervision of 25+ staff members.
- Managed inventory checks and recorded product movements and storage locations to maintain accurate stock levels.
- Managed ordering tasks.
- Assisted with order planning.
- Supported departmental operations.
- Helped coordinate maintenance activities.
- Coordinated receiving and dispatch of goods across Ingham's distribution areas to ensure timely delivery and efficient operations.
- Operated various types of machinery on the production floor.
High Reach Replenishment Driver
Lineage Logistics for Woolworths
09.2021 - 08.2022
- Replenished stock to maintain inventory levels and support operational continuity
- Worked in -30 degrees to ensure safe and efficient stock handling in a cold storage environment
- Performed stock adjustments to accurately reflect inventory and reduce discrepancies
Warehouse Storeman
Officeworks Austpac Australia
06.2020 - 09.2021
- Store High Reach Picker for Victoria, South Australia and Tasmania
- Click and Collect High Reach Picker
- Taxi High Reach Picker
- Led receiving, putaways, transfers, and returns processes
- Managed inventory levels to optimize product availability
- Loading and Unloading Trucks and Containers
- Coordinated freight movement to streamline warehouse operations
Education
Certificate IV - Frontline Management
Certificate IV - Human Resources
Certificate IV - Business
Certificate III - Logistics
Skills
- Guest experience enhancement
- Event Management and Crowd Movement
- Multi-modal logistics
- Dangerous goods transportation
- Maximo 7 live systems (WMS)
- RF scanner operation
- Electronic data interchange (EDI)
- ERP systems: SAP, Oracle, Microsoft Dynamics NAV
- RF scanner operation
- Dangerous goods transportation
- Multi-modal logistics
- Event Management and Crowd Movement
- Guest relations
- Freight handling
- Inventory control
- Warehouse coordination
- Event logistics
- Forklift operation
Certification
- License to undertake high risk work: LF (Folk Lift), Construction White Card, Employee Working with Children Check, National Criminal History Check
COMMUNITY, EVENT AND VOLUNTARY WORK
- The Cerebral Palsy Education Centre, Melbourne Marathon Operations Volunteer, Melbourne.
- Moomba Festival, Customer Service for the City of Melbourne.
- New Year's Eve Melbourne, Crowd Marshal for the City of Melbourne.
- Royal Melbourne Show, Customer Service Supervisor for the Royal Agriculture Society of Victoria.
- White Night Melbourne, Customer Service for the City of Melbourne.
- Seddon Community Festival helper.
- Taste of Melbourne Festival Volunteer.
- Sydney Gay and Lesbian Mardi Gras Parade Marshal.
- Operations for Melbourne Midsummer Festival.
- Melbourne International Film Festival Volunteer.
- Run for the Kids Melbourne Volunteer, Good Friday Appeal, Royal Children's Hospital, Melbourne.
Timeline
Customer Service Ambassador
Australian Concert & Entertainment Security Group (ACES Event Force)
03.2026 - Current
Forklift and Operations
CG Recruitment
06.2025 - Current
Store Team Leader
Inghams Enterprises
08.2022 - 02.2023
High Reach Replenishment Driver
Lineage Logistics for Woolworths
09.2021 - 08.2022
Warehouse Storeman
Officeworks Austpac Australia
06.2020 - 09.2021
Events Crew Member
Spark Event Group
10.2018 - Current
Events Crew Member
Gig Power
10.2018 - Current