Hi, I’m
Joseph Khalil
St Peter’s SA,SA
Summary
Accomplished Store Manager with a proven track record at Natuzzi Italia, enhancing customer satisfaction and team performance through expert inventory control and team leadership. Skilled in customer relations and sales expertise, I significantly reduced staff turnover and boosted sales, demonstrating a strong ability to meet and exceed targets in fast-paced environments. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
years of professional experience
Work History
Natuzzi Italia
Store Manager
05.2013 - Current
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Armani Collezioni
Concessions Manager
06.2007 - 05.2013
Job overview
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
University of South AustraliaAdelaide, SA
Bachelor Of Accountancy from Accounting
Skills
- Customer Response
- Training and mentoring
- Inventory Control
- Store Merchandising
- Customer Relations
- Team leadership and coaching
- Team motivation
- Sales professional
- Problem-Solving
- Customer Service
- Product Merchandising
- Sales expertise
Timeline
Store Manager
Natuzzi Italia
05.2013 - Current
Concessions Manager
Armani Collezioni
06.2007 - 05.2013
University of South Australia
Bachelor Of Accountancy from Accounting
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