Joseph Kokoha
Kallangur,Queensland
Summary
Resourceful individual able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
7
7
years of professional experience
Work History
Labourer
Macs Tree Lopping
Deception Bay, QLD
11.2022 - Current
- Maintain and operate wood chipper safely to minimize accidents and keep equipment properly functioning.
- Fell trees carefully to avoid damage to property and landscape.
- Maintain work vehicles and equipment.
- Remove and dispose of undesirable and dead limbs.
- Use chainsaws, hand saws and extended saws to assist in the creation of customer visions.
- Use ropes and chains to reach hard-to-reach branches for trimming and pruning.
- Follow safety protocols in accordance with OSHA standards and good practices for tree care.
- Cultivate interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Develop strong communication and organizational skills through working on group projects.
Technical Sales Representative - PC/IC & Marine
DuluxGroup (PNG) Pte Ltd
Port Moresby, Papua New Guinea
06.2019 - 12.2019
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Ensured preparation and application of products were correct and according to product specifications and standards.
- Educated new sales staff on store policies and customer support operations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended paints and explained features and costs to help customers make educated buying decisions.
- Proactively managed client correspondence and recorded tracking and communications.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Used consultative sales approach to understand and meet customer needs.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Customer Service Officer
DuluxGroup (PNG) Pte Ltd
Port Moresby, Papua New Guinea
08.2017 - 05.2019
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software called SAP Business ByDesign to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated SAP ByDesign with customer information.
- Operated forklift at warehouse.
- Picked, packed and tinted paints according to customer orders.
- Participated in stocktake regularly.
- Delivered orders to customers.
Education
Certificate II - Automotive Vehicle Body (Panel Preparation)
TAFE Queensland
Townsville, Australia06.2012
Higher School Certificate -
Sogeri National High
Port Moresby, Papua New Guinea11.2010
Skills
- Multitasking Abilities
- Verbal Communication
- Self-Directed
- Team Management
- Data Entry
- Flexible and Adaptable
- Dependable and Responsible
- Customer Relations
- Good Telephone Etiquette
- Conflict Resolution
- Product Knowledge
- Customer Service
- Materials Transport
- Critical Thinking
- Problem-solving abilities
- Quality Control
- Analytical Thinking
- Task Prioritization
- Effective Communication
- Teamwork and Collaboration
- Reliability
Hobbies
- Fishing
- Sports
- Spending quality time with friends and family
- Traveling and exploring
- DIY
Timeline
Labourer
Macs Tree Lopping
11.2022 - Current
Technical Sales Representative - PC/IC & Marine
DuluxGroup (PNG) Pte Ltd
06.2019 - 12.2019
Customer Service Officer
DuluxGroup (PNG) Pte Ltd
08.2017 - 05.2019
Certificate II - Automotive Vehicle Body (Panel Preparation)
TAFE Queensland
Higher School Certificate -
Sogeri National High