Joseph Lau
113/9 Cowper Street, Ainslie,ACT
Summary
Friendly and hardworking Human Resource Assistant seeking an ongoing position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willing to learn new skills to increase efficiency and productivity of the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
ANU College Of Science
Canberra, ACT
11.2021 - Current
- Drafted offer contracts for new hires such as Casual Sessional Academics and Casual Professionals.
- Sorted emails for Client Hub and Shared Hub, and answered phone calls and email enquiries in regards to leave, new hire process, WWVP and Superannuation.
- Assisted HR team members with administrative aspects of the recruitment on ANU Recruit.
- Liaised with Central HR, admins and hiring managers and supervisors from all eight research schools and centres within the ANU College of Science.
- Managed and compiled documents from new hires as part of the recruitment process.
- Assisted the HR team members with administrative tasks using ANU Recruit, HRMS, ERMS and ARIES.
Front End Supervisor
Big W
Canberra, ACT
09.2018 - 11.2021
- Worked across four different departments in a team member role before being appointed to the position of front-end supervisor in March 2020 with responsibility for up to 25 staff.
- Answered phone calls from customers, other store branches and IT support including maintenance teams. Helped them resolve issues, or transferred their calls to the appropriate departments.
- Audited transactions and suspicious activities under the supervision of store managers, and coordinated with relevant team members, and generated documents for weekly investigations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coached employees and trained on methods for handling various aspects of sales, complex issues and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Bachelor of Science - Psychology
Australian National University
Canberra, ACT12.2019
Skills
- Processing Personnel Records Compilation
- Microsoft Office
- Work Planning and Organization
- Recruitment Documentation
- Data Entry
- Office Administration
Certification
- Working With Vulnerable People (WWVP)
- CPR and First Aid Certificate
Timeline
Human Resources Assistant
ANU College Of Science
11.2021 - Current
Front End Supervisor
Big W
09.2018 - 11.2021
Bachelor of Science - Psychology
Australian National University
Similar Profiles
Alexa DoddAlexa Dodd
Executive Officer (Education) at College of Arts and Social Sciences (CASS), The Australian National University (ANU)Executive Officer (Education) at College of Arts and Social Sciences (CASS), The Australian National University (ANU)
Zsofia ErdosZsofia Erdos
Senior Student Services Officer at ANU College of Health and Medicine (CHM)Senior Student Services Officer at ANU College of Health and Medicine (CHM)
Qinghua (Vision) ZhangQinghua (Vision) Zhang
Casual Sessional Academic at ANU College of Business and Economics CanberraCasual Sessional Academic at ANU College of Business and Economics Canberra
Rammi LiyanageRammi Liyanage
Secondary school teacher at NASecondary school teacher at NA
Grace (Gracie) AulichGrace (Gracie) Aulich
Nail Technician at MyselfNail Technician at Myself