Joseph Lavery
Bondi,NSW
Summary
Demonstrable success in an inbound and outbound target driven sales environment Efficient planning and time management skills An engaging personality with excellent rapport building capabilities Capable of working as part of a team and independently Well organised, eager to learn and adaptable Excellent communication and presentation skills
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Tedford's Kitchen Bar and Restaurant
01.2017 - 07.2018
- Responsible for general bartending duties such as, making drinks and cocktails, stocking the bar and general cash handling duties and waiting tables
- To ensure that any customer complaints were dealt with and passed on to management
- To ensure that a high level of customer service was always provided.
Case Worker
Civil Service
01.2023 - 01.2024
- Telephony based role that makes me the first point of contact for customer queries regarding their UK state pension
- I am responsible for: Dealing with all customer queries regarding both their UK state pension and any pension they may be entitled to overseas, whilst following company procedures and guidelines
- Completing claims over the phone with customers and issuing claims packs by post and email
- Dealing with customers' sensitive information such as change of bank details and change of address etc and ensuring the safety of customers sensitive details are always protected
- Dealing with difficult situations e.g
- Reporting the death of a loved one or family member
- Dealing with frustrated and unsatisfied customers, by resolving any issues that they may have
- General office duties e.g
- Responding to emails and any postal mail received.
Manager
Taquitos
01.2019 - 01.2023
- Responsible for managing a team of workers and training them up to the business' standards and ensuring that a high level of customer service is always provided
- To provide ideas, suggestions, and feedback to the owner with regards to promotions and best sellers on the menu
- To ensure that all members of staff can provide excellent standard of food for customers
- To ensure that a high level of food hygiene standards is always followed by all members of staff
- To maintain strict control over all stock in line with the company's procedures including purchasing, handling, portioning, wastage, and administration
- To ensure that rotas were always provided for staff in a timely fashion.
Griller
Nando's
01.2018 - 01.2019
- Responsible for working as part of a team to ensure a high standard of food was provided to customers
- To ensure that I followed the companies' guidelines for preparing and cooking the food
- To ensure a high level of food hygiene standards were always provided
- Occasionally help with taking orders and working on the pass to take food to customers
- Ensure that excellent customer service was always provided.
Sales advisor
Convergys
01.2017 - 01.2018
- Outbound sales advisor responsible for renewing customers contracts and seeking new customers
- Responsible for building relationships with existing customers and expanding the businesses sales
- First point of contact dealing with complaints
- Achievement of sales, quality and customer satisfaction targets.
Education
Skills
- Beverage Preparation
- Payment Processing
- Health Codes Compliance
- Food Service
- Customer Needs Assessment
- Sales Development
- Upselling
- Call Control
- Customer Service
Additional Information
My employment history has allowed me to gain excellent skills and knowledge within multiple different work sectors. I have been able to gain a knowledge and understanding of many programs within the Microsoft Office suite, including Microsoft Word Outlook and Excel. I am extremely target driven and work well within a sales environment as this is where my passion lies.
References
Available upon request
Certification
Responsible Service of Alcohol (RSA Ticket)
Timeline
Case Worker
Civil Service
01.2023 - 01.2024
Manager
Taquitos
01.2019 - 01.2023
Griller
Nando's
01.2018 - 01.2019
Bartender
Tedford's Kitchen Bar and Restaurant
01.2017 - 07.2018
Sales advisor
Convergys
01.2017 - 01.2018
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