Joseph Mathew
Carlton,VIC
Summary
Sales professional with 3+ years of experience in driving customer engagement and exceeding sales targets in the electrical trading sector. Skilled in relationship-building, efficient store management, and lead generation. Currently pursuing a Master’s in Global Business, I aim to leverage my knowledge of sales strategies, customer acquisition, and market analysis to contribute to a growth-oriented organization.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sea Wave Electrical
06.2020 - 01.2023
- Optimized store layout by organizing racks and promotional displays, increasing product visibility and customer engagement by 15%.
- Assisted an average of 30+ customers daily in locating products and utilized inter-branch inventory systems to secure sales.
- Priced and tagged merchandise with accuracy, reducing pricing discrepancies by 10% and enhancing customer purchasing experience.
- Ensured timely stock rotation and restocking, maintaining 95% product availability and reducing stock expiration rates.
- Delivered exceptional customer service, enhancing customer satisfaction and contributing to a 20% increase in repeat business.
- Generated an average of 50+ new sales leads monthly through proactive customer engagement and follow-ups, achieving 120% of sales targets.
Internship Student
Power Economy Trading
11.2019 - 01.2020
- Proactively sought guidance on tasks, improving understanding of daily business operations and sales strategies
- Engaged in continuous feedback and mentorship, applying suggestions to improve customer interaction skills and task efficiency.
- Provided detailed product and service information to customers through multiple channels, contributing to positive brand perception.
- Participated in industry workshops, acquiring foundational skills in customer relations, sales processes, and project management.
Education
High School Diploma -
Abu Dhabi Indian School
Masters - Global Business
Monash University
Melbourne, VIC02-2025
Masters of Management
Monash University
Caulfield, VIC02-2025
Bachelor of Arts - Economics
Loyola College
04.2017
Skills
- Sales & Customer Relations: Sales Expertise, Customer Engagement, Lead Generation, Relationship Building
- Technical Skills: Database Management, MS Office, Java, NetBeans, MySQL
- CRM Systems & Customer Insights: Familiar with CRM software for tracking customer interactions, ensuring follow-up and retention strategies are based on data insights
- Complaint Resolution & Conflict Management: Experienced in resolving customer issues with patience and professionalism, turning potentially negative experiences into positive outcomes
- Loyalty Building: Skilled in fostering long-term relationships by providing personalized service, leading to higher customer retention rates
- Adaptability to Diverse Clientele: Effective in interacting with a wide variety of customers, demonstrating cultural sensitivity and adaptability
Additional Information
Having spent my life in Abu Dhabi with roots in India, I bring a deep cultural understanding and adaptability to any work environment. With a solid background in sales and customer acquisition within the electrical trading sector, I have developed a keen insight into company operations and efficiency. My educational foundation in Commerce and IT provided me with technical skills in Java, NetBeans, and MySQL, while my Bachelor’s degree in Economics from the prestigious Loyola College in Chennai broadened my expertise in finance, trade, and global markets. Currently pursuing a Master’s in Global Business as well a Master's in Management at Monash University, I am eager to apply my growing knowledge of international business and strategic management to make a meaningful impact. I am committed to bringing 100% dedication to my future role, contributing as both a reliable team player and a forward-thinking professional.
Languages
English
Arabic
Malayalam
Hindi
References
- Mr Jeslin Jose, Owner and M.D, Sea Wave Electrical Trading, Abu Dhabi, U.A.E - +971 56 465 6568
- Mr Vishwanathan K., Head of Sales/ General Manager, Power Economy, Abu Dhabi, U.A.E - +971 50 6427095
Timeline
Sales Associate
Sea Wave Electrical
06.2020 - 01.2023
Internship Student
Power Economy Trading
11.2019 - 01.2020
Bachelor of Arts - Economics
Loyola College
High School Diploma -
Abu Dhabi Indian School
Masters - Global Business
Monash University
Masters of Management
Monash University
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