Joseph McLaughlin
Melbourne,VIC
Summary
A composed & determined team member strong in: adaptability, focus, persistence & task completion. I work efficiently both alone & in a team. In my current role, I apply inter-personal skills to build rapport with customers & train people in the hospitality space.
Overview
10
10
years of professional experience
Work History
Front of House
Palace Cinemas Pentridge
Coburg, Victoria
11.2023 - Current
- Attention to detail: Managing point-of-sale system operations such as seat allocation, Telephone inquiries and cinema bookings.
- Technical proficiency with ticketing and POS systems
- Time Management: Managed late-night closing procedures, ensuring facility security and cleanliness
- Beverage Preparation: RSA and preparation of coffee orders.
Supervisor/ Opener
Edinburgh Castle Hotel Brunswick
Melbourne, Victoria
06.2019 - Current
- Strong telephone etiquette, handling customer bookings & inquiries.
- Emotional Intelligence: Supervising a team of six people, equipped in responding to staff inquiries & issues.
- Competent data analysis & attention to detail- Reconciling daily transactions, Assigning work & monitoring staff performance, finalising takings & completing end of night reports.
- Time management: Working through shift tasks in a prompt manner i.e. phone calls, assigning staff breaks, reservation bookings & trivia night preparation.
- Serving food & beverages by standard procedure.
F&B Attendant/ Truck Driver
Pinnacle People/Moofree Burgers Temp Roles
Brisbane, Queensland
02.2018 - 06.2019
- During this period I worked as a front of House Attendant for Pinnacle People Hospitality.
- Cook/ foodtruck driver & operator for Moofree Burgers.
- Till & float settlement
Front of House
Blueroom Cinebar Brisbane
, Queensland
01.2017 - 01.2018
- Box office operation
- Food & beverage coordination
Product Representative
Mash Staffing Australia
, Queensland
07.2015 - 02.2016
- Promotions work at Brisbane Tennis Centre, JB Hi-Fi & Suncorp Stadium
- Conducted product demonstrations to explain details & highlight features.
Education
Certificate 3 - Information Technology
Victoria University
Melbourne, VIC09-2024
Bachelor of Fine Arts (Acting) with Distinction -
Queensland University of Technology
Brisbane, QLD12.2016
Skills
- Fluent verbal expression
- Clear written communication
- Complaint resolution
- Creativity
- Team Leadership
- One-on-one mentorship
- Time Management
Other Study
Bachelor of Arts/Business Management
University of Queensland 2011-2013
- Completed subjects in Anthropology, Psychology, Marketing & Organisational Behaviour.
Howard Fine Studio Masterclass Participant & Auditor 2017/2018
- Scene work studying under Hollywood acting coach Howard Fine
- Refined my ability to synergise with others & work in a team
www.linkedin.com/in/joseph-a-mclaughlin
Achievements & Other Work
- Actor in The Bike Thief Short Film- Winner of Best Short at Beyond the Short Film Festival 2024
- Actor represented by Williams Management 2016-2022
- Audition script reader at Danny Long Casting for TV Series Deadlock- 2018
- Co-wrote and produced educational online course- An Actor's Guide to Self-Tape Auditions- 2018
- Camera operator for LJ Dos Production company 2022
- Under 14s cricket team coach Brisbane Grammar School 2011
- Collaborator in independent film production & stage performance
References
Available upon request
Timeline
Front of House
Palace Cinemas Pentridge
11.2023 - Current
Supervisor/ Opener
Edinburgh Castle Hotel Brunswick
06.2019 - Current
F&B Attendant/ Truck Driver
Pinnacle People/Moofree Burgers Temp Roles
02.2018 - 06.2019
Front of House
Blueroom Cinebar Brisbane
01.2017 - 01.2018
Product Representative
Mash Staffing Australia
07.2015 - 02.2016
Bachelor of Fine Arts (Acting) with Distinction -
Queensland University of Technology
Certificate 3 - Information Technology
Victoria University
Similar Profiles
Sabrina ChardSabrina Chard
Box Office Attendant at Palace CinemasBox Office Attendant at Palace Cinemas
Scarlett MorettiScarlett Moretti
Cinema Supervisor at Palace CinemasCinema Supervisor at Palace Cinemas
Dre AteljDre Atelj
Head of Information Technology at Palace CinemasHead of Information Technology at Palace Cinemas