Joseph Palma
Littlehampton Marketplace
Little Hampton,SA
6
years of professional experience
Work History
Retail Assistant Manager
4 Years 4 Months- Led daily operations, ensuring adherence to company policies and exceptional customer service standards.
- Mentored and trained staff, fostering a collaborative team environment and enhancing performance.
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage effectively.
- Analyzed sales data to identify trends, driving merchandising decisions that improved product placement.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
Barista
3 Years 2 Months- Prepared and served high-quality beverages, maintaining consistent flavor profiles.
- Trained new baristas on coffee brewing techniques and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies to meet demand.
- Implemented efficient workflow processes, enhancing service speed during peak hours.
- Engaged with customers to provide personalized service and resolve inquiries effectively.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Retail Associate
1 Year 11 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store displays to ensure appealing presentation.
- Operated point-of-sale system efficiently, processing transactions for customer purchases.
- Collaborated with team members to restock inventory and manage merchandise displays effectively.
- Monitored inventory levels and reported discrepancies to support accurate stock management.
- Implemented promotional displays to attract customer interest and increase sales opportunities.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Education
High School Diploma
Skills
Merchandise display
Store operations
Customer engagement
Retail operations
Staff training and development
Promotions planning
Cash reconciliation
Employee scheduling
Sales monitoring
Customer service
Team leadership
Timeline
Retail Assistant Manager
Littlehampton Marketplace
02.2022 - CurrentRead More
Barista
Marketplace Cafe
01.2022 - 03.2025Read More
Retail Associate
Mount Barker Fresh Markets
02.2020 - 01.2022Read More
St Francis De Sales
High School Diploma
Read More