Detail-oriented business analyst with a great deal of experience conducting analysis and research to come up with solutions to common business problems. Well-experienced in a variety of different industries, from retail (at Harvey Norman) to finance (at Overdrive). Polished in formulating business improvement strategies, and overseeing new technology and system implementation. Commercially aware professional with in-depth knowledge of computing systems and project management techniques.
Grew the customer base through strategic partnerships and outbound activities, and created relationships with existing and new customers. Created a lender database to find the right and best solutions for clients, which also allows for a faster deal process for our brokers.
Using SAP and Excel, I analyzed datasets to find any common trends, issues, or improvements that could be made. Created monthly invoices for stores, and calculated total costs and profits for Product Care for stores across three continents. Worked with the analyst team to implement new business processes and information. Provided one-on-one support for stores with any product care or product-related issues.
Amazon Business Report, University of Newcastle Visual Analytics - The Australian International Trade dataset, University of Technology Sydney Report and Analysis: Increase Revenue and Customer Satisfaction, University of Technology Sydney
References available upon request