JOSEPH PEREZ DE TAGLE
Marsden Park,NSW
Summary
Knowledgeable Data Centre/Facilities Engineer with strong background in engineering principles and vendor and site management. Successfully led multiple initiatives to improve process efficiency and product quality. Demonstrated expertise in problem-solving and collaboration with cross-functional teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IBX Engineer
Equinix
07.2020 - Current
- Established strong working relationships with customers and vendors through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited MOPS, SOPS and EOPS in accordance with work and safety requirements.
- Developed positive working relationships with customers to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Perform High Voltage Switching and Operation for Site Activities related to shutdown requirement.
- Request, submit and implement Change Request for Customer Notifications prior to Site Works and Construction Activities.
- Manage maintenance activities and assists vendors during maintenance.
- Perform day to day activities like Site Rounds, Reports and Ad Hoc Activities.
- Maintaining SLAs and monitor BMS and escalate any events.
- Part of 24/7 On Call Roster for 2 Sites
- Manage Vendor Reports, SWMS and any other documentation related to Vendor activity.
Data Centre Engineer
Engie ITS
09.2018 - 06.2020
- Coordinate and monitor third party service providers for regular maintenance & testing, service faults & call outs, ensuring works are performed in accordance with Contract SLAs
- Ensure compliance with all ENGIE ITS and site policies, procedures, standards and processes
- Monitor and maintain the data centre facilities and infrastructure plans and documentation, including electrical, mechanical, hydraulics, fire and BMS systems
- Coordinate the implementation of internal and external customer requests within the data centre
- Monitor HVAC and electrical systems, address issues and respond to alerts in accordance with agreed procedures, ensuring business continuity
- Perform scheduled plant checks
- Perform non-critical minor maintenance works
- Ensure all Work Order requests are raised and closed in a timely manner
- Conduct inductions for staff, vendors and contractors
- Ensure all work permits for vendor works are raised and closed
- Adhere to escalation processes
- Monitor and respond to all BMS alarms
- Review and record of BMS operation and meter readings
- Ensure AHU set points are adjusted as required and all relevant checks are performed
- Complete shift reports, daily round reports and event reports
- Perform inventory checks on all equipment and critical spares
- Ensure all information is handed to the incoming shift engineer at the completion of each shift
- Complete all training, as required
Field Service Engineer
Schneider Electric
01.2015 - 08.2018
- Represent Schneider IT in dealing with Industrial, Commercial and Data Center Customer concerns
- Travel to customer site as service contract or as circumstances dictate
- Diagnose and repair, to component level, PCBs and UPS units both onsite and in the warehouse
- Perform site evaluations and site visits to assist customers
- Support customers in the installation, modification and repair of Schneider IT products
- Solve UPS and power problems on site, including power distribution and STS
- Draft engineering failure analysis reports for customers with guidance from Design Engineering team
- Ensure compliance with all safety policies, practices and procedures at all times
- Train customers on equipment operation and maintenance of Schneider IT products
- Identify and report failure modes encountered in the field and determine the cause of these failures
- Isolate and rectify equipment installation problems and provide reports on these issues
- Also provides maintenance to Power Distribution Units and Static Transfer Switches
Technical Support Engineer/Service Coordinator
Schneider Electric
02.2012 - 01.2015
- Continuing to do the Technical Support Engineer role
- Serves as Escalation for the Junior TSEs
- Organizes Infrastruxure orders, register them on the database and schedule the start up of Power and Cooling units
- Manages the day to day activities of the Field Service Engineers
- Creates sales opportunities by assessing UPS parts and batteries and recommend replacement if needed
- Orders the correct batteries from the supplier
- Ensures that the troubleshooting procedures have been properly done by the Junior TSEs before sending Field Service Engineers to site
- Organizes replacement parts
- Communicates to the customers after every service visit to discuss the outcome of the service and the plan moving forward
- Able to set priorities and meet deadlines to ensure the success of day to day activities of Field Services
Technical Support Engineer
Schneider Electric
01.2011 - 02.2012
- Provides Technical Support to the customers focusing on hardware and software issues with their UPS and Cooling Units
- Assist customers in sizing and selecting the best UPS for their application
- Performs over the phone troubleshooting assistance for APC products (i.e
- UPS systems, Network Management Cards, UPS ancillaries and Cooling units like Inrow Coolers and Chillers)
- Assist with Sales Enquiry, answering Sales Team technical questions
- Assist in organizing Site Visits for contracted customers
- Perform warranty replacement for units under warranty
- Answer customer’s email technical enquiry
- Performs root-cause analysis on faulty small systems UPS
Technical Services Engineer
RLK Oceania Pty Ltd
04.2010 - 12.2010
- Provides technical assistance on installation, maintenance and service of AC/DC UPS equipment to the customers, both Industrial and Commercial
- Preparation and right sizing of all components forming the UPS System for delivery to customers
- Provides technical solutions on correct installation, types and size of electrical cables and circuit breakers to customers and consultant
- Ensures all work done is in compliance with relevant Australian/IEC Standards
- On-site commissioning, testing, maintenance and services of equipment
- Assisting sales staff in the review of tender, technical specifications and appraisal, equipment sizing and assistance in the preparation of quotation and other technical assistance as required
- To build strong relationships with customers
- Assists in the Warehouse to prepare UPS for delivery and commissioning
- Conducts in-house troubleshooting
- Tidying up the warehouse in preparation for deliveries
- Prepares orders for delivery
Senior Applications Engineer
Emerson Network Power – Liebert DPG
02.2004 - 02.2010
- Provides technical assistance to the field, focusing on hardware and to a lesser degree, software related issues pertaining to the supported products
- Assisted customers in sizing-up the UPS they need
- Has knowledge of electrical systems and distribution, as well as electronic circuit operation
- Suggests to the customers the types and sizes of wires and breakers to use for their distribution panel and its compatibility to the UPS
- Provides application feasibility, competitive analysis and any special feature activity as required
- Checking the requirement review (UL Listings, NEMA and IEC Compatibility) of every sales representatives, end-users and contractors
- Review project scopes and assist during commissioning and installation
- Assists with required presentations for sales training and with customer visits upon request
- Develops and maintains, through the support of engineering, product management and marketing services, all necessary technical/applications manuals
- Becomes involved in all new products that fall into the DPG product responsibility, and be the field’s focal point of contact for support
- Able to read engineering drawings and schematics in analyzing the UPS requirement of the customers
- Has knowledge of battery systems as they pertain to the supported products
- Provided support to other devices such as Generators, Power Distribution Units (PDU), Transfer Switches and Rack Cooling Units (BCM – Back up Cooling Modules)
Officer- In-Charge CALABAR Service
Comfac Global Group – Exclusive Distributor of Eaton Powerware UPS Products
01.2004 - 02.2004
- Ensures optimum operation of the equipment installed on our customers’ premises (electrical installations, commissioning, preventive and corrective maintenance and technical upgrading)
- Ensures quality of the POWERWARE UPS SYSTEMS service and contributes to sales actions in this field (information feedback, offering of maintenance contracts)
- Performs and supervise commissioning and decommissioning of Exide Electronics and Powerware UPS
- Prepares technical reports for all the services done for the customers
- Supervises all shutdown activities
- Dispatches Field Engineers for on-call activities
- Provided leadership to ensure our continued commitment to Intel Philippines
Senior Field Engineer
Comfac Global Group – Exclusive Distributor of Eaton Powerware UPS Products
01.2003 - 12.2003
- Performs troubleshooting, preventive maintenance, corrective maintenance, start-up/commissioning, and other assigned duties on UPS, rectifiers and Battery Systems on Data Centers and Manufacturing Companies
- 24 Hours, 7 days a week on-call in the event of any Uninterruptible Power Systems (UPS) and/or Rectifier breakdown
- Evaluates, prepares and submits proposals and quotations to clients per project concerning Uninterruptible Power Systems (UPS)
- Conducts and performs load size-up for UPS capacity to be recommended and pre-installation site survey for Exide Electronics and Powerware UPS commissioning
- Worked with the Facilities Team of Intel Data Center - Philippines with the Monitoring and performing Maintenance on their UPS
- Assisted in monitoring the BMS to check the status of Intel’s UPS and Cooling Devices
- Worked with Intel Maintenance Team to address the RCA (Root Cause Analysis) and Maintenance Action Plan in case of any failures
Field Engineer
Comfac Global Group – Exclusive Distributor of Eaton Powerware UPS Products
05.1999 - 12.2002
- Conduct corrective maintenance program to obtain equipment reliability, reduction in downtime and lower maintenance cost
- Conduct preventive maintenance with the aim of reducing overall maintenance and operating costs as well as minimizing hazards to personnel and prolonging the useful life of equipment
- Diagnosed and rectified system faults and alarms
- Repair and/or replace defective PCB’s
- Rectify electronic trouble as well as mechanical related trouble of equipment or system
- Conducted site inspection and load sizing for the customer new UPS and AVR requirement
- Performed UPS/AVR start-up and commissioning
- Performed corrective and preventive maintenance on UPS and AVR on site
Education
Bachelor of Science - Electrical Engineering
Mapua Institute of Technology
03.1996
Bachelor of Science - Electrical Engineering
Technological Institute of the Philippines
11.1999
Skills
- High Voltage Switching
- Vendor Management
- Project Implementation
- UPS and STS Maintenance
Accomplishments
- Successfully Installed and Commissioned Parallel 120kVA UPS at the Australian Red Cross in Alexandria.
- Developed Equinix High Voltage Switching MOPs from scratch to assist with the site Comprehensive Utility Failure Test.
- Led team with various UPS and STS MAintenance
- Developed Digital Realty SYD11 MOPs and Procedures from scratch after construction
Certification
- LV Rescue and CPR Training - 03/12/2024
- Provide Basic Emergency Life Support - 01/09/2023
- Reconnect/Disconnect Training - 17/02/2022
- High Voltage Awareness Training - 17/06/2021
Timeline
IBX Engineer
Equinix
07.2020 - Current
Data Centre Engineer
Engie ITS
09.2018 - 06.2020
Field Service Engineer
Schneider Electric
01.2015 - 08.2018
Technical Support Engineer/Service Coordinator
Schneider Electric
02.2012 - 01.2015
Technical Support Engineer
Schneider Electric
01.2011 - 02.2012
Technical Services Engineer
RLK Oceania Pty Ltd
04.2010 - 12.2010
Senior Applications Engineer
Emerson Network Power – Liebert DPG
02.2004 - 02.2010
Officer- In-Charge CALABAR Service
Comfac Global Group – Exclusive Distributor of Eaton Powerware UPS Products
01.2004 - 02.2004
Senior Field Engineer
Comfac Global Group – Exclusive Distributor of Eaton Powerware UPS Products
01.2003 - 12.2003
Field Engineer
Comfac Global Group – Exclusive Distributor of Eaton Powerware UPS Products
05.1999 - 12.2002
Bachelor of Science - Electrical Engineering
Technological Institute of the Philippines
Bachelor of Science - Electrical Engineering
Mapua Institute of Technology
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