Joseph Perrone

Ensuring compliance of residential and commercial building works within the legal framework of the Queensland Building Act and the Queensland development code.

• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Served customers and followed outlined steps of service.
• Conducted research, gathered information from multiple sources and presented results.
• Increased customer satisfaction by resolving development, compliance and application issues.
• Participated in team-building activities to enhance working relationships.
• Offered friendly and efficient service to customers, handled challenging situations.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Exceeded goals through effective task prioritization and great work ethic.

Residential and Commercial A/C and HVAC including sales, installation and service. On-site quoting and costing. Ordering and organizing of material and equipment. Liaising with customers, Engineers and Architects. Invoicing and accounting. OH&S. Quality control.

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Devised processes to boost long-term business success and increase profit levels.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Consulted with customers to assess needs and propose optimal solutions.
• Learned and remained updated on statutory requirements and regulations.
• Maintained updated knowledge of regulatory changes to adjust business operations accordingly.