Joseph Picone

• Oversaw daily retail operations in a fast-paced, high-traffic environment, ensuring adherence to company procedures and service standards.
• Supported the management team in supervising staff, resolving escalated customer issues, and maintaining workflow during peak periods.
• Handled inventory processes, including stock control, replenishment, and compliance with liquor licensing and safety regulations.
• Delivered high-level customer service and facilitated a positive in-store experience through clear communication and problem-solving.
• Balanced leadership responsibilities alongside full-time university study, demonstrating strong time management and adaptability.

• Trained employees in essential job functions.

• Conducted face-to-face and phone interviews to gather data for public and private sector clients.
• Collected and recorded quantitative and qualitative polling responses with accuracy and attention to detail.
• Engaged with a broad cross-section of the public, applying strong interpersonal and communication skills to build rapport and ensure high response quality.
• Compiled reports and summaries of findings, contributing to client briefings and project outcomes.
• Adhered to research protocols and maintained confidentiality and data integrity throughout each project.

• Coordinated domestic and international logistics, including the distribution of goods and services to clients across multiple time zones.
• Managed client correspondence and scheduled meetings with international partners and stakeholders.
• Maintained and organised company files, handled document preparation, and oversaw physical and digital record-keeping systems.
• Supported operations by processing and tracking orders, overseeing packaging, and ensuring timely dispatch of products.
• Provided customer service across a diverse client base, resolving inquiries and maintaining a high standard of communication and professionalism.