Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Joseph Scott

Shepparton,VIC

Summary

I'm a dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Manager

Coles Express
08.2022 - Current
  • Obtained a score of 100% on BAA external audit.
  • Improved overall site standards, was awarded site standards of the year for my area.
  • Improved Tell Coles.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Team Member

Wesfarmers Bunnings
06.2022 - 09.2022
  • Processed customers special order, trade orders, distribution centre orders.
  • Receive invoices and enter them into data base to accurately update stock on hand
  • Liaise with delivery personal to ensure safe work practice and companies policies are being adhered to while on site.
  • Liaise with multiple departments including but not limited to special orders
  • Break down stock arriving to ensure replenishment team can swiftly get stock out into store within timely manner.
  • Kept work areas clean, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Sought out ways to go above and beyond job requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Lifted, stacked and transported boxes, pallets with walkie stacker.
  • Operated production machinery safely to reduce workplace accidents.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Conducted research to address shipping errors and packaging mistakes.
  • Conducted inventory audits with 100% accuracy following company procedures.
  • Work over multiple shifts to support the companies needs

Express Leader (Assistant Manager in Training)

Coles Express
10.2021 - 06.2022
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Entered stock orders into database system.
  • Deliver excellent customer service, resulting in consistent customer satisfaction.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Working over multiple sites to support staff shortage, also to gain knowledge on how different sites are operated
  • Opening and closing procedures
  • Ordering stock
  • Stocktake and stock variations reports
  • Accessing inventory balance to ensure all inventory is account for
  • Completing daily cash count and balancing day books, investigating any cash variance.
  • Ensuring food standards are being followed and implemented
  • Conducting promotional changes on a monthy basis.
  • Updating stores planogram as per companies
  • Ensuring external & internal site/store standards are followed & implemented.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to my manager.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Performed nightly store and team performance audits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Supervised up to 4 team members on a weekend shift, overseeing efficiency of site standards and sale targets were met.
  • Prepared visual displays to grab customer interest and promote sales.
  • Carried out the change of stores planogram.

Cleaner Supervisor

Cleen Servicez Groop
02.2011 - 11.2021
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Coordinated, directed and monitored cleaning staff duties by use of manual and electrically powered tools and equipment.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.

Cleaner

Go Mez Cleaning
09.2007 - 12.2009
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
  • Completed routine floor maintenance, including stripping, sealing and finishing.

Call Sady

Gardener
03.2005 - 09.2007
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Enhanced visibility and improved tree and bush shape through intentional pruning.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Worked with residential clients to design flower beds and container gardens.
  • Maintained gardening tools by replacing blades and fluids.
  • Assisted with irrigation system maintenance and repair.

Orchard Worker

Grahamvale Coolstores
05.2002 - 01.2003
  • Removed brush, fallen fruit and trash to maintain clean and safe orchard.
  • Followed safety procedures when climbing ladders, and using farm equipment.
  • Removed items from shelves or storage bins and scanned tags.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Education

High School -

McGuire College
Shepparton
12.1997

Skills

  • Employee scheduling
  • Inventory replenishment
  • Preventive Maintenance
  • Team management
  • Relationship development
  • Problem resolution
  • Operational improvement
  • Supervision
  • Chemical handling
  • Employee evaluations
  • Training and mentoring
  • Team Building
  • Safe Moving Operations
  • Incident Reporting
  • Delivery Information Verification
  • Waste Prevention
  • Forklift Operator Certification
  • PPE Compliance
  • Storage and Stacking
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Supply Chain Management
  • Staff Management
  • Train Employees
  • Order Supplies
  • Quality Standards
  • Sales Strategies
  • Manage Budgets
  • Team Leadership
  • Human Resource Management/Payroll
  • Maintenance and Repair Management
  • Coaching and Mentoring

Hobbies

  • Enjoys spending time with family and friends.
  • Enjoys all aspects of health including mind and body.
  • Weight training on a regular basis.
  • Enjoys mountain trekking.
  • Enjoys gardening.
  • Enjoys all different genre of music.
  • Enjoys learning about different cultures.

Timeline

Manager

Coles Express
08.2022 - Current

Team Member

Wesfarmers Bunnings
06.2022 - 09.2022

Express Leader (Assistant Manager in Training)

Coles Express
10.2021 - 06.2022

Cleaner Supervisor

Cleen Servicez Groop
02.2011 - 11.2021

Cleaner

Go Mez Cleaning
09.2007 - 12.2009

Call Sady

Gardener
03.2005 - 09.2007

Orchard Worker

Grahamvale Coolstores
05.2002 - 01.2003

High School -

McGuire College

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Joseph Scott