Joseph Siahaan
Marrickville,NSW
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Extensive experience in both front of house and back of house operations and a unique skill set drawing upon various styles of cuisine. Experience setting up new shops, new products, and branding development as well. 5+ years experience living and working in Japan and a strong understanding of Japanese food and culture. Creative thinker with excellent interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Ume Burger
08.2016 - Current
- Helped Establish the company from the early stages of recipe testing, brand design, restaurant fitout and hiring/training of staff.
- Responsible for setting up production systems for our prep kitchen supplying up to 3 of our shops from a centralised location
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- organised interstate pop-ups, food stalls large scale festival stalls and catering for events.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with suppliers, designers and customers to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, social media and design.
- Carefully interviewed, selected, trained, and supervised staff.
- Established a wholesale arm of the business supplying packaged goods and beverages to supermarkets and cafes (local and interstate).
- Created new wholesale products from recipe testing through to package design and laboratory testing.
Pit Boss
Vic's Meat Market
04.2015 - 07.2016
- Responsible for the managing the BBQ smoking of various meats including brisket, pork butts, pork ribs, beef short ribs, house made sausages, chicken wings, burgers and more.
- Responsible for running both the bar and restaurant attached to the smokehouse.
- Participated in BBQ events showcasing the company's top quality meats and bbq preparation skills
- Organised ticketed evening events with cooking demonstrations and large volumes of BBQ meats.
- Regularly updated inventory levels, reducing waste and ensuring the availability of fresh ingredients at all times.
- Increased repeat business by consistently providing memorable dining experiences through excellent service and delectable dishes.
- Mastered various cooking techniques for diverse BBQ menu offerings, resulting in consistent flavor profiles and presentation.
- Implemented cost-saving measures without compromising quality or taste, contributing to higher profit margins for the establishment.
Teppanyaki Chef
Vic's Meat Market
10.2015 - 07.2016
- Managed the high end 10 seat teppanyaki counter on the chef's days off
- Prepared Australia's best quality pure blood wagyu, from trimming and portioning through to cooking and serving right in front of the customers.
- Conducted wine pairings with Australia's finest Penfold's wines, including various vintages of Penfold's Grange fom a state of the art Enomatic Wine System.
- Utilised both front of house and cookings skills to create an excellent high-end experience for wealthy customers.
Demi-Chef
The Fish Shop (Merivale)
04.2014 - 03.2015
- Ensured consistent food quality through precise temperature monitoring and adherence to recipe guidelines.
- worked under highly respected chefs (including Jeremy Strode) and learned proper kitchen systems for cleanliness, stock rotation and preparation.
- responsible for running the fry section for a busy seafood shop
- Attained Food Safety Supervisor Certification (which has been maintained until present day)
Grill Master
Ms G's (Merivale)
10.2013 - 04.2014
- Learned the preparation of modern-Asian Australian cuisine at a hatted level.
- Enhanced customer satisfaction by consistently preparing high-quality grilled dishes.
- Conducted regular equipment maintenance to ensure safe operation and minimize downtime.
- Managed the grill section preparing all meats and seafoods as well as noodle and cold larder dishes for the restaurant.
Production Kitchen Team Leader
Ippudo
02.2012 - 03.2013
- Learned large scale systems for tonkotsu soup production training under one of Ippudo Japan's most respected managers
- prepared large volumes of soup and side toppings following Ippudo's production methods while ensuring compliance with all Australian health department regulations.
- Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
- worked with and trained staff from various backgrounds including Japanese staff and local.
- Carried out basic maintenance on cooking equipment
Section Waiter
Freda's (Bar/Restaurant)
01.2012 - 02.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
- Received recognition from management for consistently receiving compliments from customers about exceptional service quality.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
Barista
Young Alfred's
01.2011 - 01.2012
- Learned to prepare coffee and utilise effective workflow systems.
- learned how to clean and maintain coffee equipment to ensure the ideal preparation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Set up the restaurant for lunch and dinner service
- worked as a section waiter throughout the day, running food and serving wine to customers.
Owner / Director
Home BBQ Catering
02.2020 - Current
- Established my own catering company providing BBQ catering services to client events of various sizes.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Increased repeat business by building a reputation as a reliable caterer known for superior customer service.
- Streamlined food preparation processes to ensure timely delivery and setup at events.
English Teacher
GABA
05.2004 - 04.2009
- Established a strong customer base at the company's busiest learning studio.
- Prepared and implemented lesson plans covering required course topics.
- Improved my understanding of Japanese culture by teaching a wide range of clients from various professional backgrounds.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved my customer service skills, especially dealing with important Japanese clients.
Pizza Chef
Arthur's Pizza
02.2000 - 03.2003
- Operated the pizza oven at Sydeny's busiest and most popular pizza restaurant at the time.
- Maintained a clean workspace, while preparing food at fast and effeicient pace.
- learned about the importance of simplicity and quality of ingredients.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Learned about building an exiting and cohesive workplace with a strong team of like-minded individuals.
Education
Bachelor of Arts - Fine Arts / Digital Media
University of New South Wales
Sydney, NSWSkills
- Leadership and team building
- Operations Management
- Customer Relations
- Effective leader
Timeline
Owner / Director
Home BBQ Catering
02.2020 - Current
General Manager
Ume Burger
08.2016 - Current
Teppanyaki Chef
Vic's Meat Market
10.2015 - 07.2016
Pit Boss
Vic's Meat Market
04.2015 - 07.2016
Demi-Chef
The Fish Shop (Merivale)
04.2014 - 03.2015
Grill Master
Ms G's (Merivale)
10.2013 - 04.2014
Production Kitchen Team Leader
Ippudo
02.2012 - 03.2013
Section Waiter
Freda's (Bar/Restaurant)
01.2012 - 02.2013
Barista
Young Alfred's
01.2011 - 01.2012
English Teacher
GABA
05.2004 - 04.2009
Pizza Chef
Arthur's Pizza
02.2000 - 03.2003
Bachelor of Arts - Fine Arts / Digital Media
University of New South Wales
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