Joseph Smithson
Brisbane,QLD
Summary
Dedicated, competent and compassionate professional with several years of experience working as an Administration officer within Queensland Children's Hospital, currently operating in their Emergency Department. I'm applying for the Administration AO3 role in which I have been working for over 2 years. In this role I can leverage my skillset and knowledge to contribute quality success and development of Queensland Health services and practices. Recognised for maintaining composure in high-pressure scenarios and providing exception administration support within many healthcare environments. I can operate effectively in fast-paced emergency settings (Emergency department and on nursing & paramedic placements).I have a deep commitment to aiding others and providing exceptional and quality support for medical teams, patients and families.
Overview
12
12
years of professional experience
Work History
Emergency Department Administration
Queensland Children's Hospital
03.2021 - Current
- Proficiency in the application of internal hospital information systems such as HBCIS, ieMR, ESM, Firstnet and myHR in addition to Microsoft Teams and Office (Word, Excel, Powepoint and Outlook). Firstnet and CHIRPS (Data app)
- Extensive knowledge of medical terminology and ability to extract and interpret pertinent patient information from medical records and hospital information systems.
- Versatile, adaptive, knowledgeable of hospital and health systems, procedures, and operations.
- Patient Care Coordination: Utilise strong communication skills to liaise between medical staff, patients, and families, ensuring seamless coordination of care plans, appointments, and follow-up procedures
- Maintained accurate records of patient assessments, treatments and progress notes according to hospital policy.
- Admin Trainer - training and supporting new administration staff on processes, procedures and systems, data management techniques, and promote adherence of best practices to enhance overall department quality and efficiency.
- Collaborating with interdisciplinary teams, including clinicians, administrators, and IT personnel, to address data-related issues, streamline processes, and improve overall data management workflows.
- Conducting effective data analysis and interpretation to identify patterns and opportunities for improvement in ED operations
- General understanding and competence in data analysis and integration of healthcare data to develop and implement into healthcare operations and processes. Limited experience temporally assisting the BPIO manager AO5 Sophia McDonald at QCH.
Connected Care Admin Officer
Queensland Children's Hospital
01.2019 - 03.2021
- Developed and strengthened client relationships by delivering knowledgeable support.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Revenue Admin Officer
Queensland Childrens Hospital
08.2017 - 01.2019
- Prepared administrative reports and assembled case files for closure
- Processing billing and revenue-related tasks, including insurance claims and financial inquiries, demonstrating financial acumen and compliance with billing regulations
- Identified discrepancies in billing systems, resolved issues, and implemented corrective actions
- Monitored daily revenue transactions for errors or irregularities, and provided recommendations for improving internal controls over revenue activities
Relief Pool Admin Officer
Queensland Children's Hospital
04.2016 - 08.2017
- Cross sectional administrative support for Telehealth, Outpatient, Inpatient and Specialist services
- Perform data entry, maintain filing systems, provide technical support, and ensure accuracy and completeness of patient records and medical documentation.
- Assisted customers by providing information and resolving complaints.
- Updated customer information and details in the system database.
Disability Support Worker
Tea Cup Cottage
10.2013 - 04.2016
- Organized recreational and educational activities for clients according to individual needs. Collaborated with other professionals to develop treatment plans for clients. Developed strategies to help individuals cope with their disability. Transported clients to appointments, social events, and other activities as needed. Conducted assessments of client abilities and needs to create individualized care plans. Managed challenging behaviors through positive reinforcement techniques. Facilitated communication between nonverbal individuals and care personnel.
Bachelor of Nursing & Paramedics
QUT
01.2019 - 06.2025
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
- Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
- Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.
- Assessed emergency situations and prioritized medical care for patients.
- Demonstrated dedication to providing quality care through continued training and education.
Skills
- Proficiency in hospital systems and applications such as IeMR, MyHR, HBCIS, Microsoft Teams, CHIRPS (data analytics) and Office (Word, Excel, Powerpoint & Outlook), the viewer, Secure Web Transfer, among others
- Extensive knowledge of medical terminology with the ability to interpret and extract pertinent information from medical records and information systems
- Exceptional written and oral communication skills with the ability to interact professionally with all levels of staff, patients and the general public
- Versatile, adaptive, knowledgable of hospital and health systems, procedures and operation
- Thorough understanding of hospital systems, processes and operations within multiple hospital departments Extensive medical knowledge and interpersonal abilities, having the ability to work collaboratively with medical professionals, healthcare staff, patients and families
Timeline
Emergency Department Administration
Queensland Children's Hospital
03.2021 - Current
Connected Care Admin Officer
Queensland Children's Hospital
01.2019 - 03.2021
Bachelor of Nursing & Paramedics
QUT
01.2019 - 06.2025
Revenue Admin Officer
Queensland Childrens Hospital
08.2017 - 01.2019
Relief Pool Admin Officer
Queensland Children's Hospital
04.2016 - 08.2017
Disability Support Worker
Tea Cup Cottage
10.2013 - 04.2016
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