Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic
joseph Thekkumthala Mathai

joseph Thekkumthala Mathai

BUNDOORA,VIC

Summary

Versatile team player, eager to contribute a strong finance, accounting, & administrative background toward actively supporting the success of a progressive organization offering opportunities for growth in exchange for superior performance. Profile:

A hardworking, self-starter and quick learner, versatile set with experience in management role . Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Organised and proactive individual brings enthusiasm for learning from administrative team. Detail-orientated and precise team player. Committed to helping provide positive, productive working environments through comprehensive administrative support. Manufacturing and production professional skilled in leading high-producing teams and using lean manufacturing to reduce costs and increase process efficiency. Capable of matching workers to optimal positions, improving performance and maintaining compliance with company standards in high-volume production settings. Well-versed in training, equipping and motivating team members to optimise productivity and achieve organisational objectives.

Overview

14
14
years of professional experience

Work history

Warehouse Operative

Clipper Logistics
MiltonKeynes , UK
05.2022 - 01.2023
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Labelled and organised packages for accurate deliveries.
  • Safely moved and stored stock to protect company assets.
  • Processed orders using handheld scanners with speed and precision.
  • Kept clean working area, reporting any issues to management.

Press Operations Manager

Ppdo Digital Offset Press Pvt. Ltd
Cochin, India
11.2018 - 02.2020
  • Headed all printing, production and business relations related jobs
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Supervised production schedules and production quality for timely delivery
  • Led regular meetings, events and continuous improvement projects with measurable goals.
  • Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
  • Coached employees in developing and achieving individual performance goals.
  • Controlled resources by department or project and tracked use in [Software].
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Analysed customer data and campaign performance to drive improvements.
  • Monitored campaign performance, adapting strategy as needed to ensure business goals were consistently met.
  • Delivered sales pitches and presentations to high-profile clients.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Worked closely with finance team to manage sales revenue reporting and accruals.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Reviewed completed work to verify accurate completion of payments, credit card reconciliation and ledger maintenance
  • Maximised system functionality to drive accurate and timely financial information for weekly and monthly processes.
  • Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
  • Organised master calendar of appointments, operational targets and projects.

Manager

Indot Color world, Digital Press
Chalakudy, India
12.2012 - 02.2014
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Supported business development activities and onboarded new clients to grow revenues.
  • Forged strategic partnerships to broaden customer base.
  • Produced promotional materials with creative copywriting and photo editing skills.
  • Trained team in content development and project management.
  • Conducted market research to better understand key customer segments.
  • Advised on marketing strategy with strong industry knowledge.
  • Supervised all marketing and planning activities to achieve company goals.

Assistant Manager

Muthoot Securities Ltd
Chalakudy, India
05.2012 - 10.2012
  • Branch-in-Charge, Customer support and financial adviser (Both Equity and commodity)
  • Market development.
  • Measured effectiveness of marketing programmes and strategies.
  • Created detailed financial plans and investment portfolios.
  • Reviewed, managed and helped optimise client portfolios for maximum returns.
  • Calculated financial risk, taking precautions to mitigate unwanted consequences.
  • Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.

Relationship Manager

Hedge Equities Ltd
Chalakudy, India
08.2010 - 04.2012
  • Play leading role in Marketing manager, customer support and advice in financial sector (Both
  • Equity and commodity)
  • Responsibility for market development
  • Established and maintained positive, profitable client relationships through superb communication.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Generated new leads and opportunities to maximise revenue.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Fostered positive relationships with customers to enhance loyalty and retention.

Business Executive

Orel Software Pvt Ltd
Palarivattam, India
09.2008 - 01.2009
  • Software marketing, Product Demonstration
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Assessed competitor marketing and digital content to help develop next strategy.
  • Assisted in organising marketing events by sending invitations and booking venue.
  • Determined suitable communication modes after selling products to customers.
  • Memorised variant information, price ranges and special features for products stocked.
  • Built customer loyalty through coupons, product samples and informational brochures.
  • Engaged interested customers to provide additional product information.
  • Completed accurate call reports online to provide detailed feedback.
  • Followed internal telephone etiquette while interacting with customers.
  • Provided information to customers about new products and related promotions.

Education

B.com -

Mahatma Gandhi University
2005

12th - Commerce

Kerala Higher Secondary Board, Kerala Board
2002

Skills

  • Quick learner in management and accounting software I possess good communication skill in
  • English language both verbal and written I am computer savvy and can work with ease latest MS
  • Applications, surf internet and download information, communicate with various email packages
  • Keywords:
  • Invoice check, Day book Reconciliation and verification, Accounts payable, Inventory check, P&L
  • Account
  • Warehouse picking
  • Fast-paced picking and packing
  • Product scanning
  • Self-motivated
  • Key accounts and territory management
  • Opportunities identification and creation
  • Customer rapport
  • Expense reporting
  • Clerical support
  • Relationship building
  • Payroll and budgeting
  • Training course development
  • Microsoft Office
  • Production scheduling
  • Process improvements
  • Inventory coordination
  • Training coordination
  • Quality control standards
  • Product quality assessment
  • Quality and risk assessment
  • Staff development plans
  • Customer acquisition and retention
  • Continuous improvements
  • Sales and market development
  • Excellent communication skills
  • Sales office management
  • Training and development
  • Effective problem solver
  • Staff education and training
  • Administrative support
  • MS Office proficiency

Interests

Extracurricular activities , Working member of Kerala Catholic Youth Movement and Christian Life Community in St.Mary's parish Kathikudam, Kerala Active member in Yuvajana Kalakendram Kathikudam, Kerala Worked as a Catechism Faculty (Sunday School) for 12 years in St.Mary's parish Kathikudam, Kerala. Online Studying Reading, playing cricket & badminton

Languages

English
Upper intermediate
Malayalam
Fluent

Timeline

Warehouse Operative

Clipper Logistics
05.2022 - 01.2023

Press Operations Manager

Ppdo Digital Offset Press Pvt. Ltd
11.2018 - 02.2020

Manager

Indot Color world, Digital Press
12.2012 - 02.2014

Assistant Manager

Muthoot Securities Ltd
05.2012 - 10.2012

Relationship Manager

Hedge Equities Ltd
08.2010 - 04.2012

Business Executive

Orel Software Pvt Ltd
09.2008 - 01.2009

B.com -

Mahatma Gandhi University

12th - Commerce

Kerala Higher Secondary Board, Kerala Board
joseph Thekkumthala Mathai