Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Thompson

Canberra

Summary

Recent Criminology and Justice graduate with a Certificate III in Business Administration, seeking to leverage strong organisational skills and analytical abilities in a service-facing role. Experienced in customer service and cash handling, I am committed to applying my academic knowledge and practical experience to support community initiatives and enhance service delivery

Overview

5
5
years of professional experience

Work History

Volunteer

State Emergency Service
01.2020 - 03.2021
  • Collaborated with other volunteers to assess the needs of affected communities and deliver resources and support accordingly
  • Conducted outreach activities to inform community members about available services and resources
  • Employed critical thinking skills to determine the most effective solutions for delivering assistance efficiently and safely
  • Participated in ongoing training to enhance skills and knowledge
  • Focused on developing new skills and remaining current with industry requirements

Cashier

Nextra News Agent
09.2020 - 07.2024
  • Handled customer complaints and enquiries in a courteous and efficient manner
  • Demonstrated ability to effectively deliver customer service to meet customer's needs
  • Able to systematically balance daily takings, generate daily EFTPOS reports and record lotto sales at both open and close of business
  • Maintain cash accuracy by working with the supervisor to correct deficiencies
  • Processed customer orders and ensured the accuracy of their purchases
  • Built and maintained positive working relationships with co-workers

Education

Certificate II - Skills for Work

Clontarf Beach State High School
Clontarf Beach, Queensland
11.2018

High School - Completed Grade 12

Clontarf Beach State High School
Clontarf Beach, Queensland
11.2020

Certificate III - Business Administration

Binnacle Training
11.2020

Bachelor - Criminology and Justice

University of Sunshine Coast
09.2024

Skills

  • Time Management Skills
  • Conflict Resolution
  • Administrative Support
  • Community Service
  • Interpersonal Skills
  • Analytical Thinking

Timeline

Cashier

Nextra News Agent
09.2020 - 07.2024

Volunteer

State Emergency Service
01.2020 - 03.2021

Certificate II - Skills for Work

Clontarf Beach State High School

High School - Completed Grade 12

Clontarf Beach State High School

Certificate III - Business Administration

Binnacle Training

Bachelor - Criminology and Justice

University of Sunshine Coast

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