Joseph Tobin
Bendigo,VIC
Summary
Experienced Shift Manager well-versed in front-of-house running and organisation of small business, engaging positively with customers, as well as maintaining a calm and friendly atmosphere in-store.
Overview
7
7
years of professional experience
Work History
Shift Manager
Dymocks
01.2016 - 12.2022
- Assisted in the training and mentorship of new employees to meet both company and consumer standards.
- Alongside co-workers, contributed to the creation and management of the Bendigo Writer's Festival storefront.
- Provided prompt and polite customer service, greeting entrants to the store and readily offering assistance in the form of directions, suggestions and sales.
- Consistently maintained calm under pressure during periods of high volume or in the event of escalated customer service scenarios.
- Regularly stocked merchandise, taking care to ensure the arrangements were both aesthetically-pleasing and to the benefit of the customer experience.
- Regularly contributed to the creation of new displays and the improvement of existing displays throughout the store.
- Regularly worked to clean and tidy throughout the store.
- Organized cash register and checked float before open, and balanced register at close, counting cash and change and storing any used coupons.
- Enjoyed a strong professional relationship with fellow staff-mates and the business owners.
Education
Bachelor of Arts - Diploma of Teacher Education
La Trobe University
Bendigo, VIC12.2022
Bachelor of Arts - Creative And Professional Writing
La Trobe University
Bendigo, VIC12.2018
No Degree - Victorian Certificate of Education
Bendigo Senior Secondary
Bendigo, VIC12.2015
Skills
- Store Organization
- Store Opening and Closing
- Customer Service
- POS Systems
- Cash Handling
- Attention to Detail
- Honest and Dependable
- Flexible Hours
Timeline
Shift Manager
Dymocks
01.2016 - 12.2022
Bachelor of Arts - Diploma of Teacher Education
La Trobe University
Bachelor of Arts - Creative And Professional Writing
La Trobe University
No Degree - Victorian Certificate of Education
Bendigo Senior Secondary
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