Joseph Veljaca
Carlton North,VIC
Summary
I have completed VCE high school studies, beginning training and studying to obtain a Recreational Pilot License, being truly passionate about aviation, often attending air shows, and keeping up to date on news within this industry. Once obtaining this license I changed courses to pursue an Advanced Diploma in Mechanical Engineering which I thoroughly enjoyed, during this period being employed in several restaurants helping to develop teamwork and leadership skills. After completing a semester of the engineering course, I applied and was successfully accepted into the brand new Trade Assistant role at Jetstar Engineering developing advanced and specialized skills while working airside.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trade Assistant
Jetstar Engineering
03.2023 - Current
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Maximized workflow efficiency within the team, creating detailed schedules for tasks and projects across all functional areas related to trade assistance efforts.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
- Optimized trade activities by staying informed on industry trends and adapting strategies accordingly.
- Learnt from LAME's and AME's a wide variety of standard tasks that can be expected to be performed on a day to day basis with hands on work with the aircraft to completing paperwork
- Working with and coordinating tasks with other teams from outside of other engineers such as tooling, stores, third party contractors (ie Menzies Towing), ground staff and flight crews
- Beginning tow motor operator and PIC training
Wait Staff Member
Tiamo
01.2022 - 02.2023
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Waiter/Barista
Bean Counter Cafe
03.2021 - 10.2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Hotel Front Desk Receptionist
Imagine Hotels and Resorts
01.2020 - 03.2020
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Facilitated front desk operations for busy high-volume hotel.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Computed guest billings and posted charges to room accounts.
Bartender
Veneto Club
10.2019 - 03.2020
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Aircraft Engineer Assistant
Cathay Pacific
12.2017 - 12.2017
- Assisted staff with complex technical support issues, resulting in prompt resolution.
- Assisting with securing aircraft and the gate and with pushback
- Working in a high paced and sensitive environment while under pressure
- working effectively with others
- Learning the importance of attention to detail
- High school sponsored work experience
Education
Advanced Diploma - Mechanical Engineering
RMIT
Melbourne VicAssociate Degree - Aviation
RMIT
Point Cook, Victoria High School Diploma -
Marcellin Collage
Bulleen Victoria10.2018
Skills
- Calm under pressure
- Cash register operation
- Physically fit
- Technical Drawings
- Mechanical Aptitude
- Problem Resolution
- Inspections
- Deadline Driven
- AutoCAD
- Computer Skills
- Regulatory Compliance
- Following Direction
- Quality Assurance
- TRAX competency
- Effective Tooling procedure compliance
Certification
RSA - 2019-2024
Red Qantas Issued ASIC
Victorian Drivers license - 2019
Working with Children's' Check - 2018
Recreational Pilot's license
Mobile Air Stair Operator
Timeline
Trade Assistant
Jetstar Engineering
03.2023 - Current
Wait Staff Member
Tiamo
01.2022 - 02.2023
Waiter/Barista
Bean Counter Cafe
03.2021 - 10.2021
Hotel Front Desk Receptionist
Imagine Hotels and Resorts
01.2020 - 03.2020
Bartender
Veneto Club
10.2019 - 03.2020
Aircraft Engineer Assistant
Cathay Pacific
12.2017 - 12.2017
Advanced Diploma - Mechanical Engineering
RMIT
Associate Degree - Aviation
RMIT
High School Diploma -
Marcellin Collage
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