Joseph Wells
Sydney,NSW
Summary
Experienced National Account Manager with a proven track record in the hygiene (household), food & beverages industry. Skilled in managing client relationships and ensuring customer satisfaction. Demonstrated success in driving revenue growth through strategic account management and cross-functional collaboration. Expert at analyzing client needs and delivering tailored solutions, resulting in enhanced customer satisfaction, stronger relationships, and improved business outcomes. Holds a Bachelor of Commerce degree with a major in Economics and Finance and a minor in International Business from Victoria University of Wellington.
Overview
8
8
years of professional experience
Work History
National ONMI Account Manager
Reckitt Hygiene AU
09.2024 - Current
- Successfully achieved strategic objectives for the WWAU Hygiene account Fabric & Insecticides
- Cultivated long-term partnerships with key customers & increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Executed and maintained category strategies to drive joint revenue growth across business units
- Developed and implemented promotional strategies tailored to each customer, including trade budget management, range and space optimization
- Led customer negotiations aligned with Reckitt commercial strategy and trading terms
- Managed WWAU e-commerce strategy to deliver Omni-channel activations and deliverables
- Designed new product launch plans for key customers and ensured successful implementation
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
National Account Manager
Reckitt Hygiene - NZ
04.2022 - 05.2024
- Successfully achieved strategic objectives for the WWNZ Hygiene account across 6 key household categories; Dish, Fabric, Toilet, Insecticides, Cleaning, Aircare
- Managed and coached an Account Executive to meet KPIs and customer requirements including ISP, invoicing and strategic deliverables
- Cultivated long-term partnerships with key customers
- Developed and implemented promotional strategies tailored to each customer, including trade budget management, range and space optimization
- Led range reviews & customer negotiations aligned with Reckitt commercial strategy and trading terms
- Managed total WWNZ e-commerce strategy to deliver Omni-channel activations and deliverables
- Executed and maintained category strategies to drive joint revenue growth across business units
- Designed new product launch plans for key customers and ensured successful implementation
National Account Manager
Wattie's (Kraft Heinz)
03.2021 - 04.2022
- Successfully achieved strategic objectives for the WWNZ account across 4 key Food categories; Ready Meals & Soups, BBP, Canned Fruit, Canned Vegetables.
- Formulated and executed tailored account strategies to meet customer needs and surpass sales targets
- Developed and implemented promotional strategies tailored to each customer, including trade budget management, range and space optimization
- Led range reviews & customer negotiations aligned with Kraft Heinz's commercial strategy and trading terms
- Led regular business reviews with key accounts to pinpoint growth opportunities and proactively resolve issues
- Collaborated with cross-functional teams to ensure seamless delivery of products and services to key clients, resulting in high customer satisfaction ratings
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution
- Resolved complex problems to positively impact sales and business direction.
Account Executive
Wattie's (Kraft Heinz)
01.2020 - 03.2021
- Collaborated with Senior Account Manager to support Account Managers in managing largest retail accounts
- Drove central implementation of core sales processes
- Facilitated communication between Account Team and Field Sales to enhance selling process
- Assisted in preparing and managing promotional plans and achieving full year financial targets
- Updated and provided analysis on key forecast, scan performance, and NPD reports
- Compiled details for key event weeks and worked with Account Managers to develop robust plans
- Supported Field Team in planning and executing promotional activities in-store
Graduate Programme / Territory Manager
Wattie's (Kraft Heinz)
01.2019 - 01.2020
- Successfully secured a spot in the competitive Kraft Heinz (Wattie's) graduate program, being one of only four candidates selected
- Completed a rigorous 2-month induction period before being assigned the role of Territory Manager
- Managed relationships with 21 Countdown stores, negotiating discretionary space and ensuring compliance with displays and products for 7 months
Apple Field Merch and Support Specialist
Activ8
07.2017 - 09.2018
- Executed brand awareness strategies and ensured merchandising compliance for Apple products at the store level
- Trained and educated retail sales representatives on a range of technology products to enhance their product knowledge
- Oversaw floor merchandising zones and fixtures to ensure they were operating correctly and met compliance guidelines
- Managed driving brand awareness and maintaining product knowledge amongst retail sales staff to enhance sales performance
Education
Bachelor of Commerce - BCom - Economics and Finance, International Business
Victoria University of Wellington
Wellington 12.2018
NCEA -
Kristin School
Auckland12.2015
Skills
- Effective Communication
- Results-driven mindset
- Analytical Data Insights
- Relationship building expertise
- Strategic planning abilities
- Problem-solving skills
- Negotiation capabilities
- Account management
- Team collaboration and leadership
- Sales presentations
Accomplishments
- Successfully landed over 15 Commercial Woolworth's Range Reviews with positive TDP, distribution & SOS outcomes across various categories driving joint business growth
- 1/3 in the business to score excellence in Omni-Channel Category Leadership Excellence Training Program - The Partnering Group, Inc.
- Completed various sales excellence training programmes including Bid Adviser Sales excellence Key Account Manager Excellence Course 1,2,3,4.
- Chosen to partake in various leadership programmes including Reckitt Embark Leadership Training
- Aided in coaching a direct report (Account Executive) into Key Account Management
Hobbies and Interests
- Travel & trying new experience's
- Spending time with family and friends
- Outdoors and sport
Personal Information
- Date of Birth: 05/13/97
- Nationality: New Zealand
Timeline
National ONMI Account Manager
Reckitt Hygiene AU
09.2024 - Current
National Account Manager
Reckitt Hygiene - NZ
04.2022 - 05.2024
National Account Manager
Wattie's (Kraft Heinz)
03.2021 - 04.2022
Account Executive
Wattie's (Kraft Heinz)
01.2020 - 03.2021
Graduate Programme / Territory Manager
Wattie's (Kraft Heinz)
01.2019 - 01.2020
Apple Field Merch and Support Specialist
Activ8
07.2017 - 09.2018
Bachelor of Commerce - BCom - Economics and Finance, International Business
Victoria University of Wellington
NCEA -
Kristin School
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