JOSEPH ZOLLO
Adelaide,SA
Summary
Experienced customer service and administration professional with a background in real estate, retail, and client-facing roles. Strong communicator with the ability to build rapport, manage enquiries, and support team workflows in high-volume environments. Organised, reliable, and focused on delivering a high standard of service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Elite Supplements
Adelaide
05.2025 - Current
- Delivered high-quality customer service in a fast-paced retail environment
- Managed enquiries across in-store, phone, and online channels
- Maintained accurate product and customer information
- Assisted with day-to-day store operations and administrative tasks
Property Consultant
Arch Real Estate
Adelaide
05.2023 - 11.2024
- Managed client enquiries, follow-up communication, and CRM updates
- Assisted with scheduling, inspections, and customer support
- Maintained accurate records and supported daily workflow
- Delivered professional service in a fast-paced environment
Sleep Specialist
ResMed
Brighton, SA
12.2023 - 05.2024
- Assisted customers with product support and service enquiries
- Managed customer records and documentation with accuracy
- Handled phone and in-store enquiries professionally
- Supported follow-up and day-to-day administrative tasks
Sales Associate
Ray White Prospect
Adelaide
05.2023 - 10.2023
- Assisted with customer enquiries, inspections, and follow-up
- Maintained CRM records and supported daily office activity
- Delivered professional service to buyers and clients
Digital Marketing Strategist
Ad On Group
Adelaide
02.2023 - 05.2023
- Managed client communication and follow-up across digital channels
- Conducted consultations and supported customer engagement
- Maintained structured workflows and timely communication
Door-to- Door Sales Representative
Convenience Marketing
Adelaide
01.2021 - 01.2022
- Conducted in-home customer consultations
- Built rapport quickly and handled customer enquiries professionally
- Recommended suitable products based on customer needs
South Australian Account Manager
TEMPUR Australia
Adelaide
01.2019 - 01.2020
- Managed client communication, account support, and follow-up
- Maintained records across multiple accounts
- Delivered product support and professional customer service
Roller Shutter Area Manager
Modern Group
Adelaide
01.2018 - 06.2019
- Coordinated customer appointments and managed workflow
- Maintained documentation and client communication
- Delivered organised and professional service
Bedding Sales Consultant
Harvey Norman Gepps Cross
Adelaide
01.2014 - 01.2019
- Delivered customer service in a high-volume retail environment
- Processed transactions and maintained accurate records
- Built long-term customer relationships through strong service
Skills
- Customer Service
- Administration & Coordination
- Phone & Email Communication
- CRM & Database Management
- Scheduling & Workflow Support
- Record Keeping & Accuracy
- Team Collaboration
- Problem Solving
- Time Management
- Strong Attention to Detail
Certification
- Diploma of Property – Complete Property Training, QLD (2025)
- Buyers Agent Institute – Completed (2023)
- Responsible Service of Alcohol (RSA), SA (2023)
- Certificate IV in Real Estate Practice – Entry Education (2022)
- Dynamic Web Training – Excel Course (2020)
- Certificate II Civil Construction (2013)
- Certificate II Security Operations (2012)
- Year 12 | St Pauls College (2008)
Timeline
Retail Sales Consultant
Elite Supplements
05.2025 - Current
Sleep Specialist
ResMed
12.2023 - 05.2024
Property Consultant
Arch Real Estate
05.2023 - 11.2024
Sales Associate
Ray White Prospect
05.2023 - 10.2023
Digital Marketing Strategist
Ad On Group
02.2023 - 05.2023
Door-to- Door Sales Representative
Convenience Marketing
01.2021 - 01.2022
South Australian Account Manager
TEMPUR Australia
01.2019 - 01.2020
Roller Shutter Area Manager
Modern Group
01.2018 - 06.2019
Bedding Sales Consultant
Harvey Norman Gepps Cross
01.2014 - 01.2019
Additional Information
- Current Driver’s Licence (C Class)
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experienced with CRM systems and customer databases
- Available for immediate start