Hi, I’m
Joseph Eric Lumogdang
Annandale,Australia
Summary
Experienced and results-driven professional with over 20 years of experience in various roles, including project coordination, customer service, sales, technical support, operations, and finance. Proven track record of success working with renowned companies such as Google, AIM, REINSW, HI Pages, Thomson Reuters, and Amex. Strong problem-solving skills, attention to detail, and excellent organizational abilities. Effective communicator with a positive attitude and engaging, approachable demeanour. Seeking a new opportunity to further develop skills and make a positive impact in a global, expanding, or start-up company.
Overview
15
years of professional experience
Work History
Public Relations Institute of Australia
Membership & Events Coordinator
10.2021 - Current
Job overview
- Manage membership recruitment, retention, and engagement for the Public Relations Institute of Australia
- Plan and execute a variety of events, including conferences, workshops, seminars, networking events, and other professional development opportunities
- Communicate effectively with potential and current members, process membership applications and renewals, and update membership records
- Develop and implement strategies to increase membership and engagement, and analyze membership data to inform decision-making
- Coordinate all aspects of event planning and execution, including venue selection, vendor management, registration, promotion, and on-site logistics
- Track event costs and gather and analyze feedback to inform future event planning and utilising strong skills in organization, communication, strategic thinking, and project management to excel in these combined roles at the institute
- Maintained membership database, ensuring that all information was current and accurate.
Google
Project Coordinator
04.2021 - 10.2021
Job overview
- Played a crucial role in the delivery of multi-regional projects by coordinating project management activities, determining necessary resources, and conducting quality assurance testing on Google products to ensure compliance with project requirements, managed project schedules, facilitated project meetings, and resolved technical issues with Google products, while providing support to team members in Australia, Singapore, Taiwan, and Canada to ensure smooth project execution and alignment with Google's standards
- Assisted the Project Manager with general administrative tasks, project support, special events, and gathering information for product development
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Australian Institute of Management
Project Delivery Coordinator
10.2018 - 02.2021
Job overview
- Coordinated and project managed courses for internal and external customers, ranging from large, medium, and small businesses to students
- Worked closely with the sales team to deliver on client briefs and documented and improved team processes to create efficiencies around daily tasks
- Provided excellent customer service to both internal and external customers and worked to meet or exceed the required budget outcomes for the team and company
- Provided support to all internal, external clients, and students through various channels including phone, email, online, and in-person.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Real Estate Institute Of New South Wales
Education, Department Coordinator
08.2015 - 08.2018
Job overview
- Provided excellent customer service to external customers/students in the real estate industry, assisting with course assessments and creating and providing reports
- Managed events for students, including graduations, awards nights, and industry summits
- Delegated tasks to team members and liaised with internal and external customers to ensure that all courses ran smoothly
- Overall, primary responsibility was to provide high-quality support to students and ensure a positive and successful learning experience.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Hipages
Consumer Relations Officer
02.2014 - 08.2015
Job overview
- Served as the primary point of contact for clients in the home improvement sector, providing timely, accurate, and value-adding customer service to internal and external potential customers
- Handled a wide range of enquiries through phone and email from enterprises of all sizes and referred sales leads to the appropriate channels to support the company's sales targets
- Identified opportunities to assist sales with maximizing their time spent with customers and worked to help the company achieve or exceed its sales targets
- Accepted additional projects and responsibilities as directed by the Trade Services Manager
- Focused on delivering exceptional customer support and contributing to the success of the company.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Thomson Reuters Legal Australia
Consumer Relations Officer
09.2009 - 02.2014
Job overview
- Greeted VIP guests and consumers, booked meetings, and took and transferred calls to the appropriate department or team members as a receptionist and front desk clerk
- Worked with colleagues to achieve all departmental KPIs that support customer satisfaction and demonstrated employee behavior that aligned with Thomson Reuters' core values and Customer Care Standards
- Corporate Customer Service Professional
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
American Express
Services Representative for High-End Customers
03.2007 - 08.2009
Job overview
- For online services and worked closely with various departments such as Fraud, Credit/Collections, New Accounts, Program Administrators, Membership Rewards, and the Dispute Gateway team
- Delivered learning programs to clients, groups, colleagues, and new trainees and observed, measured, and evaluated trainee performance, reporting data to the training delivery manager and line manager
- Provided software skills training to new trainees to drive exceptional customer service and supported the transition of new trainees from the classroom to the floor through the on-boarding process, including completing class reports outlining performance, strengths, and opportunities for improvement
- Reviewed the contents of training materials and manuals to align with business processes and updates and identified needed revisions and process improvements, communicating these to the design team as necessary
- Focused on providing high-quality training and support to drive exceptional customer service and continuous improvement
- Skills: Customer support, Project coordination, Customer service, Account management, corporate training, Telecommunications, Receptionist duties, Sales, Team development, Project management, Marketing, Event planning
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Charles Sturt University
Bachelor of Arts degree
Skills
- Regulatory and Legal Compliance
- Signage and Display Preparation
- Event Logistics Management
- Accommodation Organization
- Project coordination
- Account management
- Corporate training
- Project management
Gym & fitness
As someone who is deeply committed to leading a healthy and active lifestyle, going to the gym and staying fit is an integral part of my daily routine. Not only does it help me feel my best physically, but it also has a positive impact on my mental wellbeing and overall quality of life."
Timeline
Membership & Events Coordinator
Public Relations Institute of Australia
10.2021 - Current
Project Coordinator
Google
04.2021 - 10.2021
Project Delivery Coordinator
Australian Institute of Management
10.2018 - 02.2021
Education, Department Coordinator
Real Estate Institute Of New South Wales
08.2015 - 08.2018
Consumer Relations Officer
Hipages
02.2014 - 08.2015
Consumer Relations Officer
Thomson Reuters Legal Australia
09.2009 - 02.2014
Services Representative for High-End Customers
American Express
03.2007 - 08.2009
Charles Sturt University
Bachelor of Arts degree
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