Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Josephine Abarra

Philippines,Philippines

Summary

Hardworking employee with customer service, multi tasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Guarding Services/ WFP

Microsourcing Phils.
Philippines, Philippines
01.2021 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

COLLECTIONS AGENT

Synchrony Global Services Phils. Inc.
Philippines, Philippines
05.2020 - 01.2021
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Followed fair debt practices and regulatory guidelines when managing collections process.

CUSTOMER SUPPORT/SECURITY, SETTINGS & PRIVACY

Paypal Phils.
Philippines, Philippines
09.2019 - 03.2020
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Resolved customer complaints in a professional manner.
  • Monitored customer satisfaction levels through surveys and follow-up calls.
  • Provided timely responses to customer emails and phone calls.

Technical Support Representative

WEST Contact Services
Philippines, Philippines
10.2013 - 02.2019
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.

Technical Support Representative

Transcom Philippines
Philippines, Philippines
12.2012 - 08.2013
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.

Customer Service Representative

Xerox Philippines
Philippines, Philippines
11.2010 - 07.2012
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - Pharmacy Technician

PHILIPPINE WOMENS UNIVERSITY
Taft Avenue, Manila
03-1991

Skills

  • Dependable and Responsible
  • Fluent in English
  • Excel and Words Proficiency
  • Customer Service Excellence

Accomplishments

  • Awarded as Top 5% Employee @ Microsourcing Phils.

Languages

English
Professional

Certification

  • Crossed Trained from Data Entry to Data Processing @ Microsourcing Phils.
  • Crossed trained from Technical Support to Billing Specialist @ West Contact Services

References

References available upon request.

Timeline

Guarding Services/ WFP

Microsourcing Phils.
01.2021 - Current

COLLECTIONS AGENT

Synchrony Global Services Phils. Inc.
05.2020 - 01.2021

CUSTOMER SUPPORT/SECURITY, SETTINGS & PRIVACY

Paypal Phils.
09.2019 - 03.2020

Technical Support Representative

WEST Contact Services
10.2013 - 02.2019

Technical Support Representative

Transcom Philippines
12.2012 - 08.2013

Customer Service Representative

Xerox Philippines
11.2010 - 07.2012

Associate of Arts - Pharmacy Technician

PHILIPPINE WOMENS UNIVERSITY

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Josephine Abarra