JOSEPHINE AMORADO-VERGARA
Cargo Service Officer
Berrimah,NT
Summary
I look forward to explore different type of work to learn ideas and techniques as well as to utilize my skills that can contribute to the company I worked for. Knowledgeable and dedicated customer service professional with extensive experience in Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Cargo Service Officer
QANTAS FREIGHT DOMESTIC & INTERNATIONAL TERMINAL
Darwin, NT
03.2012 - Current
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responsible for the weight and balance of the aircraft and notification to captain all sorts of special load and dangerous goods inside the flight for maintaining the safety of everyone flying with the cargo.
- Ensuring animal's welfare before loading into the aircraft
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
SERVICE STAFF
BAR ZUSHI, LOONG FONG, FRESH FILLINGS CASUARINA
02.2011 - 03.2012
Document Controller/Administrative & 3rd Party Developer Coordinator
EllisDon Project
10.2006 - 05.2009
Accounting Assistant / Receptionist
YAMI GENERAL TRADING
02.2006 - 10.2006
Accounting Assistant / Receptionist
JUMEIRAH SANDS REAL ESTATE/GREEN JUMEIRAH MAINTENANCE
12.2005 - 01.2006
Accounting Assistant
PUBLIC RECREATIONS BUREAU, MANILA CITY HALL PHILIPPINES
06.2003 - 11.2005
Accounting Assistant
IRMAR FOOD SYSTEMS, INC
09.2002 - 05.2003
Education
Bachelor of Science - COMMERCE: FINANCIAL & MANAGEMENT ACCOUNTING
LYCEUM UNIVERSITY OF BATANGAS
PHILIPPINES04.2002
Skills
- Staff Training
- Microsoft Word, Excel, Powerpoint and Outlook
- Freight Operations and administrative support
- Customer Relations
- Document Control including filing and documentation
- Airline booking
- Customer Service
- Problem-Solving Ability
Accomplishments
Dangerous Goods Qualified
First Aid trained
Kids For Christ NT Chapter Coordinator
Affiliations
Qantas Airways
Couples for Christ Australia
Karama Kids Choir
REFEREES
Michael French-Western Australia Terminal Manager-0448534082
Alistair Gray-Qantas Freight Manager-0451966542
Karyn Bell-Qantas Freight Acting-Manager-0417847014
Timeline
Cargo Service Officer
QANTAS FREIGHT DOMESTIC & INTERNATIONAL TERMINAL
03.2012 - Current
SERVICE STAFF
BAR ZUSHI, LOONG FONG, FRESH FILLINGS CASUARINA
02.2011 - 03.2012
Document Controller/Administrative & 3rd Party Developer Coordinator
EllisDon Project
10.2006 - 05.2009
Accounting Assistant / Receptionist
YAMI GENERAL TRADING
02.2006 - 10.2006
Accounting Assistant / Receptionist
JUMEIRAH SANDS REAL ESTATE/GREEN JUMEIRAH MAINTENANCE
12.2005 - 01.2006
Accounting Assistant
PUBLIC RECREATIONS BUREAU, MANILA CITY HALL PHILIPPINES
06.2003 - 11.2005
Accounting Assistant
IRMAR FOOD SYSTEMS, INC
09.2002 - 05.2003
Bachelor of Science - COMMERCE: FINANCIAL & MANAGEMENT ACCOUNTING
LYCEUM UNIVERSITY OF BATANGAS
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