JOSEPHINE ANNOH
Melbourne,Australia
Summary
Dynamic professional with a proven track record in inventory control and customer service, honed at Africa Community Welfare Trust. Skilled in QuickBooks and Microsoft Office, demonstrating exceptional attention to detail and teamwork. Excelled in enhancing operational efficiency and customer satisfaction, leveraging strong analytical and interpersonal skills to drive organizational success.
Overview
12
12
years of professional experience
Work History
Retail Assistant
Africa Community Welfare Trust
Auckland, New Zealand
06.2023 - 07.2024
- Maintained cleanliness and organization of store shelves and displays.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors, and cleaning windows.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs promptly.
- Handled returns and exchanges according to company policies.
Finance officer
4ward development West Africa
Wassa East Takoradi, Ghana
07.2019 - 04.2023
- Prepared month-end accruals and necessary journal vouchers to facilitate month-end closing
- Oversaw all postings and reconciliation of ledgers and accounts
- Worked with senior management to define standards, policies, procedures, and organizational enhancements to meet company goals for finance
- Conducted audit procedures and documented results to evaluate internal control effectiveness
- Monitored spending versus return to initiate strict cost containment approaches
- Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance
- Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of accounting transactions
- Prepared and submitted monthly statutory returns (SSNIT, P.A.Y.E)
SALES REPRESENTATIVE
ENTERPRISE INSURANCE COMPANY LIMITED
Dzorwulu, Accra, Ghana
08.2018 - 06.2019
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Presented products and services to prospective and existing customers to meet client needs
- Contacted new and existing customers to outline the benefits of products
- Demonstrated product features to align with customer needs
ACCOUNTS OFFICER
KARIS MEDICAL CENTER
Coco Villa, Takoradi, Ghana
06.2014 - 07.2017
- Received payment by cash and issued receipts to customers
- Recorded income generated and expenditures and posted them in various accounting books
- Processed bank deposits
- Prepared bank reconciliation
- Prepared and sent invoices to customers
- Contacted customers and sent reminders to ensure timely payments
- Prepared monthly financial reports
- Managed and prepared monthly payroll
- Prepared monthly budget and allocate funds appropriately
- Prepared and submitted monthly statutory returns (SSNIT, P.A.Y.E)
- Ensured staff meetings were arranged and minutes recorded
- Ensured administrative and business letters are written and delivered
- In charge of the staff team, responsible for ensuring all duties are carried out efficiently
- Ensured maintenance of company assets
TEACHER INTERNSHIP TRAINEE (NATIONAL SERVICE)
BIBIANI D’A JUNIOR HIGH SCHOOL
Tanosu, Bibiani, Ghana
09.2012 - 07.2013
- Collaborated with teachers to plan and achieve instructional goals and objectives
- Prepared visual aids, equipment, and classroom displays to foster learning
- Attended and contributed to staff meetings
- Created lesson plans to incorporate mandated topics and include immersive activities for student engagement
- Scheduled tutoring sessions to help students improve grades and gain a better understanding
Education
BS - BUSINESS OF COMMERCE, Major in Accounting
UNIVERSITY OF CAPE COAST
GHANA09.2017
HIGHER NATIONAL DIPLOMA - ACCOUNTING
TAKORADI TECHNICAL UNIVERSITY
GHANA07.2012
HIGH SCHOOL DIPLOMA -
FIJAI SENIOR HIGH SCHOOL
GHANA05.2007
Skills
- Retail transactions processing
- Inventory tracking
- POS system operation
- Customer service
- Account Reconciliation
- Internal Auditing
- General Ledger Accounting
- Proficient in QuickBooks
- Proficient in Microsoft Office
- Inventory control
- Time management
- Teamwork
- Proactive and Focused
- Willing to Learn
- Attention to details
Leadership Experience
I mentored junior staff to implement best practices to ensure timely delivery of work.
Communication Skills
Excellent communication skills enable me to collaborate with clients, stakeholders, and cross-functional teams to deliver high-quality results.
Timeline
Retail Assistant
Africa Community Welfare Trust
06.2023 - 07.2024
Finance officer
4ward development West Africa
07.2019 - 04.2023
SALES REPRESENTATIVE
ENTERPRISE INSURANCE COMPANY LIMITED
08.2018 - 06.2019
ACCOUNTS OFFICER
KARIS MEDICAL CENTER
06.2014 - 07.2017
TEACHER INTERNSHIP TRAINEE (NATIONAL SERVICE)
BIBIANI D’A JUNIOR HIGH SCHOOL
09.2012 - 07.2013
BS - BUSINESS OF COMMERCE, Major in Accounting
UNIVERSITY OF CAPE COAST
HIGHER NATIONAL DIPLOMA - ACCOUNTING
TAKORADI TECHNICAL UNIVERSITY
HIGH SCHOOL DIPLOMA -
FIJAI SENIOR HIGH SCHOOL
Similar Profiles
Verona WynandVerona Wynand
Social Worker at Child Welfare South Africa HelderbergSocial Worker at Child Welfare South Africa Helderberg
Hina SharifHina Sharif
Assistant Manager Research & Publication at SINA Health & Education Welfare TrustAssistant Manager Research & Publication at SINA Health & Education Welfare Trust
Muhammad Asad NoorMuhammad Asad Noor
Medical Officer at Fatima Fertilizer Welfare Trust HospitalMedical Officer at Fatima Fertilizer Welfare Trust Hospital