Josephine Ceniza
Penrith ,NSW
Summary
Dedicated professional with a strong background in customer assistance and relationship building. Recognized for attention to detail and positive engagement, ready to contribute to team success and elevate customer experiences.
Overview
6
6
years of professional experience
Work History
Retail Worker
McDonald's
Cranebrook, NSW
03.2024 - 05.2024
- Took customer orders and accurately entered them into the system.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Collaborated with team members to ensure efficient service flow.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Greeted customers, identified their needs and provided assistance with product selection.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Hospitality Worker
Burgertory
Melbourne, Vic
02.2022 - 11.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in food preparation and maintained cleanliness of workstations.
- Collaborated with team members to ensure timely order fulfillment.
- Operated kitchen equipment according to safety standards and guidelines.
- Handled cash transactions accurately and efficiently during busy shifts.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Supported new staff by sharing knowledge of menu items and procedures.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Welcomed customers to property and offered immediate assistance with needs.
- Restocked supplies of condiments, beverages and other items as needed.
- Answered questions regarding menu items, special offers and other restaurant information.
- Greeted customers and provided them with menus.
- Prepared entrees, side dishes, and desserts for guests during busy periods.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Facilitated smooth communication between different departments to address guest needs efficiently.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Retail Worker
WoolWorths
Melbourne, Vic
02.2018 - 12.2019
- Greeted customers and ensured a positive dining experience.
- Took customer orders and accurately entered them into the system.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted in stocking supplies and organizing inventory levels.
- Collaborated with team members to ensure efficient service flow.
- Responded to customer inquiries with friendly, helpful information.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Greeted customers, identified their needs and provided assistance with product selection.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Help customers load purchased equipment when necessary.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Xavier College Llandilo
Cranebrook, NSW09-2012
Skills
- Customer service
- Multitasking
- Positive engagement
- Attention to detail
- Problem solving
- Customer assistance
Timeline
Retail Worker
McDonald's
03.2024 - 05.2024
Hospitality Worker
Burgertory
02.2022 - 11.2023
Retail Worker
WoolWorths
02.2018 - 12.2019
High School Diploma -
Xavier College Llandilo